Information Technology Help Desk Support

Job description

We are a large (250 team members, 20 locations), but privately held company. We will provide you with training and growth opportunities, but we will never treat you like a number. We remember birthdays and want to know about your dog. Our company believes that successful businesses should give back and serve the local communities, so we continue to drive our CW Cares effort to better serve those in need.

Our company has a "best idea wins" philosophy. If you have a great idea our senior leadership team wants to know about it. Our people drive our change. We believe in equality for all. Everyone is welcomed and valued at our company. That pertains to employees, clients, vendors, partners, etc.

Under the direction of our Director of IT, the successful candidate will be a member of our IT Department. IT Support will set up and install required software and hardware on new computers. IT Support Help Desk I will troubleshoot with employees experiencing computer issues and help implement changes to the devices.

Essential Role and Responsibilities

• Assist with a variety of IT projects
• Provide first line response to employees requiring assistance with IT issues including but not limited to network connectivity, VPN connection, file / server access, internet access, Microsoft Office, virus / malware issues, hardware issues, VoIP, printers, iOS and Android mobile devices
• Diagnose and resolve problems with desktop / laptop hardware and software, printers and peripheral equipment remotely as well as desk side
• Contact support vendors / agencies when appropriate
• Assist in maintaining the internal knowledge database
• Assist in the evaluation of new information technology equipment
• Configure PCs and laptops for deployment to users in offices and remote office locations
• Perform recovery tasks, moves, adds, and changes including system set-ups
• Ensure all equipment and software is accounted and logged appropriately
• Maintain hardware asset database
• Continuing education as assigned by the Director of Information Technology.
• Reconfigure general office space to accommodate staffing needs
• Attend IT meetings

Qualifications and Education Requirements

1+ Years of hands-on experience across a wide range of IT technologies.

Strong experience and aptitude for working with Windows Operating System and Office 365 Suite.

Experience with virus and malware remediation.

Ability to communicate effectively orally and in writing, in person and by telephone.

Able to organize and complete tasks in order of priority

Ability to work independently and confidently make appropriate decisions focused on the best interest of our company, our employees, as well as our customers.

Requires a professional attitude over the phone and in-person.

Ability to speak clearly, show diplomacy, courtesy and good judgment with public contacts.

Excellent listening skills and fluent English are required.

Robust troubleshooting and analytical skills with demonstrated problem-solving ability.

Have the ability to multitask and manage multiple priorities effectively.

Have the ability to work independently.

High school graduate or equivalent.

Must possess a valid driver's license.

Ability to walk .25 miles and stand for lengthy periods of time several times a day.

Preferred Requirement

3+ Years of hands-on experience across a wide range of IT technologies.

Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics; or relevant work experience

CompTIA Certifications (CompTIA A+ / CompTIA Network+ / CompTIA Security+ / CompTIA Server+)

Microsoft 365 Certifications

Industry (real estate, title and escrow or banking) experience

Scripting experience to automate processes using PowerShell.

Job Type : Full-time

Pay : From $55,000.00 per year DOE

Benefits :

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Schedule :

8 hour shift

Monday to Friday

Education :

High school or equivalent (Preferred)

Work Location :

In person