Manager, Member Service Guide

A company is looking for a Manager, Member Service Guide.

Key Responsibilities

Lead and develop a team of Supervisors and Guides to enhance member service quality

Oversee daily operations and ensure service goals are met through effective planning

Collaborate with cross-functional teams to improve member outcomes and operational efficiency

Required Qualifications

3+ years of experience leading customer-focused or healthcare teams

Proven ability to coach and develop both leaders and front-line staff

Experience in driving results through data and continuous improvement

Familiarity with Medicare Advantage or healthcare operations is preferred

Ability to manage multiple priorities in a fast-paced environment