Job Description
Job Description
Office Assistant | $16.00 - $20.00 per hour
This is a pivotal position in our office requiring someone with excellent customer service skills, and high attention to detail.
Scott Brothers Heating and Air, Fleetwood, NC.
We are one of the fastest growing HVAC retailers in the High-Country area! We are a Residential and Commercial HVAC heating and cooling company. Our great reputation is built on over 30 + years of experience with highly satisfied customers and an excellent reputation!
Job Title : Office Assistant
Pay Rate : $16.00 - $20.00 per hour, depending on experience
Work Type : Full-time
Work Hours : Monday through Friday, 8 : 00am to 4 : 30pm
Benefits :
- Medical Blue Cross / Blue Shield
- Vision insurance options
- 8 Paid holidays
- Paid vacation
- Life insurance
- Short and long-term disability
- IRA with 3% match
What you will be doing :
Answering incoming callsMaking outbound callsScheduling routine maintenance appointmentsWorking with owner on Job CostingSupporting administrative task for installation and service departmentMaintain customer database with current informationClear and concise communications with department managers, employees, and company customersWe use Service Titan, a cloud-based CRM systemQualifications / Skills :
2 years related experience in customer service, office admin, project coordinating, or equivalent combination of education and experienceKnowledge of HVAC, plumbing or construction industry recommended but not requiredA pleasant phone demeanor and desire to provide excellent customer serviceProfessional phone skills multi-line phone systemsCRM / ERP database experience, we use Service Titan a cloud-based systemMicrosoft Office products experience specifically Word, ExcelOrganized and ability to work independently & as a teamHigh school Diploma or equivalent