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Director of Front Desk Operations
Director of Front Desk OperationsGoodwin Recruiting • Mystic, CT, US
Director of Front Desk Operations

Director of Front Desk Operations

Goodwin Recruiting • Mystic, CT, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Join a leading hospitality organization as the Director of Front Desk Operations , where you will play a crucial role in ensuring guest satisfaction and maintaining high standards of service quality. This position offers an exciting opportunity to lead a dedicated team and enhance the guest experience in a respected hotel environment.

Director of Front Desk Operations Benefits & Compensation

  • Competitive salary.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off for work-life balance.
  • Team member travel discount.
  • Career development opportunities to help you grow in the hospitality industry.

Director of Front Desk Operations Requirements & Qualifications

  • Minimum 5 years in a hotel management position.
  • Previous AAA Four Diamond experience preferred.
  • Strong leadership and communication skills.
  • Ability to work in a dynamic environment.
  • Attention to detail and effective problem-solving abilities.
  • Knowledge of reservation systems and hotel operations.
  • Flexibility to work a varied schedule, including weekends, holidays, and evenings.

    • Director of Front Desk Operations Day-to-Day Responsibilities

  • Lead and manage the Front Office team with support from the Assistant Front Desk Manager.
  • Collaborate with the Housekeeping Manager and supervisors to ensure clean, comfortable accommodations for all guests.
  • Oversee smooth check-in and check-out processes to enhance guest satisfaction.
  • Address guest inquiries and resolve any issues promptly and effectively.
  • Coordinate with other departments to fulfill guest needs and expectations.
  • Monitor guest feedback and implement improvements as necessary to elevate service quality.
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    Front Desk • Mystic, CT, US

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