Systems Engineer

Overview

Syms Strategic Group (SSG) is seeking a talented Systems Engineer (Senior) . Location : Remote. Department : Veterans Affairs (VA). Type : Full Time. Min. Experience : Experienced. Security Clearance Level : Public Trust (MBI).

Essential Duties and Responsibilities

• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for a recovery of a system
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware / software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform hands-on repair of equipment and maintenance / installation of computing infrastructure
• Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.
• Implement continuous improvement methodology through the use of Information Technology (IT) systems or procedures
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned
• Troubleshoot and optimize system performance and reliability

Required Skills and Experience

Professional Certifications

None required

Years of Professional Experience

10+ years of experience

Three (3) or more years' experience with Structured Query (SQL) query and monitoring

Three (3) or more years' experience in systems engineering or a related field, particularly in production environments

Desired experience

Electronic Data Interchange X.12 (EDI) Medical Claims

Advanced certifications

Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect)

Formal Education

Master's degree or higher in Computer Science, Information Technology, Systems Engineering, or a related field

Citizenship Requirement

U.S. Citizenship required for this specific opportunity

Security Clearance Requirements

Must possess or qualify for a Public Trust (MBI)

CRITICAL NOTES

U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

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