Talent.com
IT Service Administrator

IT Service Administrator

Albany InternationalPortsmouth, NH, US
16 hours ago
Job type
  • Full-time
Job description

Albany's corporate team is seeking an IT Service Administrator role to provide administration, configuration, and support for the Information Technology (IT) Service Management platform, including orchestration and automation. This role will also assist with level 2 end user support and other IT projects and tasks. Personnel in this role will implement IT policies, procedures, and best practices defined by the Global Information Services (GIS) organization.

This person should possess excellent communication skills, the ability to partner and work cross-functionally in a multi-facet organization, and set a high bar for themselves. If you thrive in a collaborative environment and are eager to take on new challenges, then this is a great role for you.

Albany International Corp. is a global advanced textiles and materials processing company. Our products and technologies help make paper smoother, tissue softer, and aircraft engines and structures lighter. The company has two core businesses : Machine Clothing (MC) , the world's leading producer of custom-designed fabrics and belts for the paper, nonwovens, and other process industries, and Engineered Composites (EC) , a rapidly growing supplier of highly engineered composite parts for the aerospace industry.

Responsibilities & Key Areas

All employees are expected to exhibit core company values : Albany wins together, count on each other, own your actions, care about each other, share your enthusiasm. Responsibilities have a global scope.

Acquisition & Deployment

  • Implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Assist with financial aspects of the IT department, including purchasing and budgeting.
  • Collaborate with other IT teams to identify and procure new technologies.

Operational Management

  • Administer, configure, and support the IT Service Management platform, including orchestration and automation.
  • Develop, deploy, monitor, and maintain IT systems, including servers and PCs.
  • Deploy, monitor, update, and support IT hardware, operating systems, software, and peripherals.
  • Practice asset management for IT hardware, software, and equipment.
  • Define and communicate project milestones, SLAs, and resource allocation.
  • Review IT system performance for costs, productivity, and upgrades.
  • Research and implement new technology solutions.
  • Enforce request handling and escalation policies.
  • Develop and deliver end-user training programs to increase computer literacy.
  • Provide hands-on support to end users for problem resolution.
  • Manage incoming Service Desk calls and incidents to ensure timely resolution.
  • Assist with site-specific and broader GIS IT projects.
  • Remuneration & Benefits

  • Location : Portsmouth, NH. Full-time office.
  • Compensation : Competitive, structured to attract top candidates.
  • Qualifications

  • University degree in computer science, information systems, or equivalent, with 4+ years related experience.
  • Attend training seminars, conferences, and trade shows to stay current on Service Desk issues and technologies.
  • Current technical certifications (e.g., CIS-ITSM, ITIL, PMP) or willingness to obtain them is a plus.
  • US Citizen or green card holder required.
  • Strong understanding of ITSM processes and tools.
  • Hands-on experience with IT hardware and software installation.
  • Intermediate English speaking skills.
  • Knowledge of operating systems (Windows, iOS, Android), network hardware protocols, and standards.
  • Ability to read technical manuals and OEM guides.
  • Understanding of project management principles.
  • Experience with Microsoft Office, Teams, SharePoint, etc.
  • Ability to apply IT solutions to business problems.
  • Adhere to safety policies and use PPE as required.
  • Personal Attributes

  • Strong interpersonal, written, and oral communication skills.
  • Customer service orientation.
  • Self-motivated, detail-oriented, and analytical.
  • Team-oriented with collaborative mindset.
  • Research skills for IT issues and products.
  • Effective prioritization and task execution in high-pressure environments.
  • J-18808-Ljbffr

    Create a job alert for this search

    It Administrator • Portsmouth, NH, US

    Related jobs
    • Promoted
    Senior IT Engineer

    Senior IT Engineer

    CMCExeter, NH, US
    Full-time
    CMC is a fast-growing Managed Services Provider (MSP) based in Exeter, NH, and we’re looking for a.This is a deeply hands-on role ideal for someone who loves solving complex problems, working...Show moreLast updated: 30+ days ago
    • Promoted
    Tax Expert - Onsite

    Tax Expert - Onsite

    IntuitBiddeford, ME, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 2 days ago
    LAN Administrator CMH1

    LAN Administrator CMH1

    HealthcareSource Medical Center (Services admin-only migration)Danville, New Hampshire, United States, 03819
    Full-time
    Three or more years experience in a similar role or related experience supporting a Microsoft Active Directory operating system server environment. MCSA Microsoft certification in LAN administration...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Tech - $2,670 to $2,849 per week in Biddeford, ME

    Travel CT Tech - $2,670 to $2,849 per week in Biddeford, ME

    AlliedTravelCareersBiddeford, ME, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified CT Tech in Biddeford, Maine, 04005!.Host Healthcare is an award-winning travel healthcare company with an immediate opening f...Show moreLast updated: 30+ days ago
    • Promoted
    Switchboard Operator

    Switchboard Operator

    MaineHealthBiddeford, ME, United States
    Full-time
    Clerical / Administrative Support.The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and / or within the organization, providing pagi...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Network Administrator

    Network Administrator

    Fusion WorldwideHaverhill, MA, US
    Full-time
    Fusion is seeking a skilled yet versatile Network Administrator to join our IT team.The Network Administrator will be responsible for designing, implementing, maintaining, and supporting our growin...Show moreLast updated: 16 hours ago
    • Promoted
    Telecom Technician

    Telecom Technician

    National GridNorth Andover, MA, United States
    Full-time
    Launch Your Career as a Telecommunications Technician.Are you ready to kickstart an exciting career in cutting-edge technology and communications? As an Entry-Level Telecommunications Technician (T...Show moreLast updated: 26 days ago
    • Promoted
    • New!
    IS Technician

    IS Technician

    Rose InternationalSanford, ME, US
    Full-time +1
    Monday-Friday, 8am to 4pm hours a day, 40 hours a week.Estimated Duration (In months) : .Computer Operations, Help Desk, Printers, Technician. Experience with computer hardware installation, IT suppor...Show moreLast updated: 18 hours ago
    • Promoted
    Bank Customer Service Assistant (CSA) I Part Time / Req #1120

    Bank Customer Service Assistant (CSA) I Part Time / Req #1120

    Partners BankSanford, ME, US
    Part-time
    Customer Service Assistant I (CSA) – Part-Time.Branch Manager / Assistant Branch Manager.Part Time – 29 hours per week / . Must already be authorized to work in the United States.Maine and ...Show moreLast updated: 30+ days ago
    • Promoted
    Food Services Team Member

    Food Services Team Member

    MaineHealthBiddeford, ME, United States
    Part-time
    The Food Services Team Member role may be responsible for a variety of duties supporting the Nutrition & Food Services department, including assisting with patient meal selection, delivering meals,...Show moreLast updated: 30+ days ago
    • Promoted
    Need Financial Assistance?

    Need Financial Assistance?

    Benefits AuthorityGloucester, MA, United States
    Full-time
    Get access to real Grant, Debt Relief and Loan programs that are designed to put cash in your bank account.Show moreLast updated: 2 days ago
    • Promoted
    • New!
    IT System Administrator

    IT System Administrator

    ALKEGENRochester, NH, US
    Full-time
    Get AI-powered advice on this job and more exclusive features.The IT Site Support Administrator is a technical position within the IT organization. This position is responsible for maintaining the d...Show moreLast updated: 16 hours ago
    • Promoted
    • New!
    Network Systems Administrator - Onsite Mt. Laurel NJ

    Network Systems Administrator - Onsite Mt. Laurel NJ

    GreenPagesKittery, ME, US
    Full-time
    Be Part of the Team Behind the Game.Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly sk...Show moreLast updated: 16 hours ago
    • Promoted
    Patient Services Representative

    Patient Services Representative

    Alternative Wellness Services IncBiddeford, ME, United States
    Full-time
    Empower Lives, Elevate Your Career : Join AWS as a BHH Care Coordinator - Sign On Bonus $2,250! (Biddeford).Do you want a career that's both meaningful and fulfilling? At Alternative Wellness Servic...Show moreLast updated: 30+ days ago
    LAN Administrator JMH

    LAN Administrator JMH

    HealthcareSource Medical Center (Services admin-only migration)Danville, New Hampshire, United States, 03819
    Full-time
    Three or more years experience in a similar role or related experience supporting a Microsoft Active Directory operating system server environment. MCSA Microsoft certification in LAN administration...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Rep II

    Customer Service Rep II

    Watts Water TechnologiesNorth Andover, MA, United States
    Permanent
    Together, we're reimagining the future of water.We feel proud every day about what we do.We're all part of the same crucial mission, no matter what function we support it's to provide safe, clea...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    System Adminstrator

    System Adminstrator

    MDC Global SolutionsKittery, ME, US
    Full-time
    Portsmouth Naval Shipyard (PNS) has approximately 150 Microsoft Windows servers requiring daily maintenance and OS and application patching to resolve security vulnerabilities and bugs.The servers ...Show moreLast updated: 22 hours ago
    • Promoted
    Per Diem Patient Service Representative-Walk-In Care (Kennebunk)

    Per Diem Patient Service Representative-Walk-In Care (Kennebunk)

    MaineHealthKennebunk, ME, United States
    Full-time
    Clerical / Administrative Support.The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assig...Show moreLast updated: 19 days ago