Albany's corporate team is seeking an IT Service Administrator role to provide administration, configuration, and support for the Information Technology (IT) Service Management platform, including orchestration and automation. This role will also assist with level 2 end user support and other IT projects and tasks. Personnel in this role will implement IT policies, procedures, and best practices defined by the Global Information Services (GIS) organization.
This person should possess excellent communication skills, the ability to partner and work cross-functionally in a multi-facet organization, and set a high bar for themselves. If you thrive in a collaborative environment and are eager to take on new challenges, then this is a great role for you.
Albany International Corp. is a global advanced textiles and materials processing company. Our products and technologies help make paper smoother, tissue softer, and aircraft engines and structures lighter. The company has two core businesses : Machine Clothing (MC) , the world's leading producer of custom-designed fabrics and belts for the paper, nonwovens, and other process industries, and Engineered Composites (EC) , a rapidly growing supplier of highly engineered composite parts for the aerospace industry.
Responsibilities & Key Areas
All employees are expected to exhibit core company values : Albany wins together, count on each other, own your actions, care about each other, share your enthusiasm. Responsibilities have a global scope.
Acquisition & Deployment
- Implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Assist with financial aspects of the IT department, including purchasing and budgeting.
- Collaborate with other IT teams to identify and procure new technologies.
Operational Management
Administer, configure, and support the IT Service Management platform, including orchestration and automation.Develop, deploy, monitor, and maintain IT systems, including servers and PCs.Deploy, monitor, update, and support IT hardware, operating systems, software, and peripherals.Practice asset management for IT hardware, software, and equipment.Define and communicate project milestones, SLAs, and resource allocation.Review IT system performance for costs, productivity, and upgrades.Research and implement new technology solutions.Enforce request handling and escalation policies.Develop and deliver end-user training programs to increase computer literacy.Provide hands-on support to end users for problem resolution.Manage incoming Service Desk calls and incidents to ensure timely resolution.Assist with site-specific and broader GIS IT projects.Remuneration & Benefits
Location : Portsmouth, NH. Full-time office.Compensation : Competitive, structured to attract top candidates.Qualifications
University degree in computer science, information systems, or equivalent, with 4+ years related experience.Attend training seminars, conferences, and trade shows to stay current on Service Desk issues and technologies.Current technical certifications (e.g., CIS-ITSM, ITIL, PMP) or willingness to obtain them is a plus.US Citizen or green card holder required.Strong understanding of ITSM processes and tools.Hands-on experience with IT hardware and software installation.Intermediate English speaking skills.Knowledge of operating systems (Windows, iOS, Android), network hardware protocols, and standards.Ability to read technical manuals and OEM guides.Understanding of project management principles.Experience with Microsoft Office, Teams, SharePoint, etc.Ability to apply IT solutions to business problems.Adhere to safety policies and use PPE as required.Personal Attributes
Strong interpersonal, written, and oral communication skills.Customer service orientation.Self-motivated, detail-oriented, and analytical.Team-oriented with collaborative mindset.Research skills for IT issues and products.Effective prioritization and task execution in high-pressure environments.J-18808-Ljbffr