DRC-Help Desk Analyst 2-HDA2

AM-Brian Gross

Interviews will be onsite. Location Tclient after candidate screening.

Candidates will work onsite in Franklin or Madison County.

Job Description :

Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.

Troubleshoots hardware and / or software issues independentlyin workstation support, desktop support, business continuity, informationsecurity, network connectivity knowledge of MS Office (O365) and use ofticketing system software.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Professional experience working with computers in a Help Desk / Support role

Required

Years

Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise

Required

Years

Strong Customer Service Skills

Required

Years

Previous experience with ServiceNow

Highly desired

Years

CompTIA A+ Certification

Highly desired

Years

Questions

No.

Question

Question1

Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor and make them ineligible for rehire in the program.

Question2

Please note : The selected candidate(s) must accept the offered position within 48 hours of vendor notification. Failure to do so will result in DRC moving to their next candidate choice. Do you accept?

Question3

Once a candidate accepts an offered position, ALL compliance items listed under the Compliance tab on the candidate record must be completed within 5 business days and uploaded into Vector. Failure to do so will result in DRC moving to their next candidate choice. Do you accept?

Question4

Candidates must be located within the state of Ohio. Where is your does your candidate currently reside?

Question5

Travel may be required throughout the state of Ohio. Does your candidate accept?