Short-Term Rental Property Manager

Short-Term Rental Property Manager

NORF Companies was founded in 2013 by Tulane University alumni to focus on tax-incentivized historic redevelopment and urban renewal. NORF has acquired over sixty properties and is known for delivering results on high-profile projects. NORF is based in New Orleans, with operations in New York, Park City, and Miami. NORF is looking for a Short-Term Rental Property Manager located in our New Orleans, LA office. We are seeking an outgoing team member with strong people and communication skills who is willing to do what it takes to get the job done. The primary function of this role is to manage the daily operations of a vacation / corporate rental business.

What You\'ll Be Doing

• The primary function of this role is to manage the daily operations of a short-term vacation / corporate rental business.
• Serve as the primary representative for client management and customer relations, and supervise cleaning and maintenance staff to achieve company plans and objectives.
• Be proficient with all aspects of short-term rental program contracts, required paperwork, and software.
• Maximize rentals through proactive rate monitoring, discounts, and increases as supply and demand dictate.
• Process reservations, take payments, input into the reservation system, send rental contracts, and ensure they are fully executed and returned within 24 hours.
• Maintain 100% daily follow-up with same-day callbacks, email replies, and owner meetings.
• Assist owners with questions regarding reservations, work orders, statements, and forms.
• Oversee tasks pertaining to guest reservations (scheduling door codes, community access, sending check-in instructions, and guest communication).
• Perform property inspections (visit properties during checkout to inspect cleaners and ensure no damage).
• Advise owners on rental trends, amenities, and decor to remain competitive.
• Monitor and evaluate units, communicate issues to owners, and assist in resolutions, vendor estimates, and orders as needed.
• Assist owners with renovation projects as needed (calendar blocks, vendor supervision, deadlines, and deliveries).
• Enter units in the system, write descriptions, take preliminary photos, and coordinate on-staff professional website photos.
• Contact guests, make reservations, answer questions, and explain NORF\'s short-term rental policies.
• Obtain deposits for confirmations, final payments, and follow up based on guest emails regarding reservations.
• Assist with phones, make reservations, post checks, perform audits as needed, and act as backup to cover days off and vacations.
• Participate in a seven-day, 24-hour rotating on-call schedule for after-hours emergency calls.
• Assist with front desk duties, arrivals, departures, guest issues, and questions.
• Assist with reservationist questions and training.
• Assist with guest questions, luggage, packages, groceries, and special event assistance as needed.
• Work with inspectors regarding unit inspections and guest issues.
• Assist with developing and promoting a cutting-edge and competitive vacation rental program on a continual basis.
• Oversee, maintain, and inspect all designated buildings and properties.
• Coordinate ongoing maintenance and inspections to comply with all relevant laws, codes, and company policies.
• Address tenant complaints, violations, and problems.
• Prepare and maintain all records, correspondence, and files.
• All other duties as assigned.

What We Are Looking For

What you\'ll get in return

NORF is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability status, protected veteran status, genetic information, or any other criteria protected by federal, state, or local law.

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