Senior Analyst, Customer Experience

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Reporting to Assistant Director of Enterprise Experience, the Senior Analyst, Customer Experience owns a portfolio of research efforts to inform customer centric priorities within the Northwestern Mutual Customer Experience.

This role requires experience with and a passion for customer research. In addition, individuals in this role, must have a desire to build a deep understanding of the enterprise to ensure work and recommendations are aligned to the company's overall business strategies and goals.

A blend of analytical prowess, intellectual curiosity and strong communication / interpersonal skills are needed to thrive in this role.

This position is required to be on site, 3 days a week.

Primary Duties and Responsibilities

Lead the creation of and oversee all aspects of strategically aligned consumer research, including questionnaire design, programming, and analysis

Manage ongoing panels of target consumers / clients to support individual research portfolio as well as critical research questions generated elsewhere in the enterprise specific to the panels’ participants

Access, gather, and perform data analysis and modeling to build insights required to make strategic decisions

Work with vendors to manage multiple projects in a fast-paced work environment

Present findings and recommendations to senior leadership with a focus on translating insights into actions

Other responsibilities may be assigned

Qualifications

Bachelor’s degree or equivalent in business, engineering, mathematics, economics, psychology, marketing, or related field

2+ years of professional research and analysis experience

Expertise collecting, analyzing & synthesizing both quantitative and qualitative insights generating actionable recommendations

Knowledge of SAS or SPSS for data tabulation, analysis and statistical procedures

Prior experience with feedback management tools (Qualtrics, Medallia, InMoment, Confirmit, Clarabridge, etc.)

Strong statistical and analytical skills, as well as experience working with data from diverse sources (quantitative, qualitative, various channels)

Experience in problem solving, research, quantitative analysis and analytical working techniques

Strong aptitude and desire for learning new platforms, development, analytic and presentation tools; modeling, analytic and quantitative techniques

Strong communication and presentation skills, with Powerpoint as the primary communication platform

Our Benefits!

• Collaborative team first environment
• Tons of room for career growth.
• We offer highly competitive compensation, including annual bonus opportunities
• Medical / Dental / Vision plans, 401(k), pension program
• We provide tuition reimbursement, commuter plans, and paid time off
• We provide extensive Professional Training Opportunities
• We offer an excellent Work / Life Balance

LI-Hybrid

Compensation Range : Pay Range - Start :

Pay Range - Start : $68,320.00

$68,320.00

Pay Range - End : $126,880.00

$126,880.00

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!