Support Desk Analyst

Description

Company Overview :

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one : Zones – First Choice for IT.

Position Overview : Term : 1+ year

Location : San Bruno, CA

Pay : $25.00 - $35.00; commensurate with experience

Hours : 8 : 00 am – 5 : 00 pm

As the Support Desk Analyst, you will be the first point of escalation for tickets from the tier 1 team, you will maintain the onsite Tech Bar hub and provide in-person support of user issues and escalations.

What you’ll do as the Support Desk Analyst

The requirements below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Troubleshoot hardware, software, and access / permissions issues
• Troubleshoot issues with integrated systems
• Manage shipping and receiving equipment to / from remote Workers
• Provide asset management and reconciliation services
• Establish relationships with all internal Technology Teams to transition additional tasks as needed
• Continue maintenance of the knowledge transfer documents

What you will bring to the team :

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well‑being and work‑life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E‑Verify. E‑Verify is a system that compares information from a team member’s Form I‑9 to federal records to confirm their eligibility to work in the United States.

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