Support Desk Analyst

Company Overview

Zones is a Global Solution Provider of end‑to‑end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Position Overview

Term : 1+ year – Location : San Bruno, CA – Pay : $25.00 - $35.00; commensurate with experience – Hours : 8 : 00 am – 5 : 00 pm

As the Support Desk Analyst, you will be the first point of escalation for tickets from the tier 1 team, maintain the onsite Tech Bar hub and provide in‑person support of user issues and escalations.

Responsibilities

• Troubleshoot hardware, software, and access / permissions issues
• Troubleshoot issues with integrated systems
• Manage shipping and receiving equipment to / from remote workers
• Provide asset management and reconciliation services
• Establish relationships with all internal Technology Teams to transition additional tasks as needed
• Continue maintenance of the knowledge transfer documents

Qualifications

Benefits

As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, state‑mandated sick leave, and other benefits designed to support your well‑being and work‑life balance. Zones, a Minority Business Enterprise and an Equal Employment Opportunity Employer, supports a diverse community.

EEO and Verification

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Zones participates in E‑Verify. E‑Verify is a system that compares information from an employee’s Form I‑9 to federal records to confirm eligibility to work in the United States.

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