Customer Support Manager

A company is looking for a Customer Support Manager to enhance and scale customer support operations.

Key Responsibilities

Own and strengthen customer support operations, including systematizing enterprise deals and enhancing standard operating procedures

Interface with instructors, students, employers, and internal teams to ensure seamless customer experiences

Collaborate with product leadership to inform and iterate on customer success initiatives and operational insights

Required Qualifications

3-5 years of experience in customer support, operations, or business operations roles

Experience in building and improving systems to drive scale

Familiarity with customer support platforms, preferably Intercom

Prior work experience with marketplaces, edtech, or the creator economy is a plus

Proficiency in using tools for operational leverage, including AI and automation literacy