Salesforce Solutions Architect, Digital Servicing Platform

Salesforce Solutions Architect, Digital Servicing Platform

Role Type : VP / Senior Technical Leadership

Location : Hybrid in Houston, TX preferred. Alternatively based in NC, CA, or NJ.

Employment Type : Full-Time Permanent; no c2c

About the Role

Oliver James is partnered with an firm who is hiring for a Salesforce Technical Architect to lead the transformation of their digital products. In this role, your job is to lead the definition, design, and delivery of a large-scale Digital Servicing Platform that supports multiple customer channels - including web, mobile, agent / advisor tools, contact center, and APIs.

This platform will leverage Salesforce Financial Services Cloud, Experience Cloud, Data Cloud, and Agentforce , among other technologies, to create a best-in-class digital experience that empowers employees, advisors, and customers alike.

Key Responsibilities

Architecture & Design

• Define and maintain the end-to-end Salesforce architecture across Financial Services Cloud, Experience Cloud, and related components.
• Ensure solutions adhere to enterprise standards for security, integration, and data governance.
• Architect and guide implementation of complex workflows for policy servicing, claims management, and digital engagement.

Leadership & Collaboration

Delivery & Innovation

Core Competencies

Required Qualifications