Customer Success (AI Data Privacy)

Customer Happiness Manager

Join a collaborative team where you'll drive client satisfaction and growth for high-value enterprise accounts. This is a full-time, hybrid position in Falls Church, Virginia, with clear advancement potential to Director of Customer Success within 18 months.

Responsibilities

• Serve as primary contact for enterprise accounts, ensuring satisfaction and retention
• Lead client onboarding, training, and product demonstrations
• Set realistic expectations and monitor account health proactively
• Identify upsell opportunities and maintain detailed CRM records
• Collaborate with sales and product teams for seamless client experiences

Qualifications

Key Success Drivers

Why Join?

Interviewing Process

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.