Revenue Operations Specialist

Revenue Operations Specialist

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Lyra Health is looking for a Revenue Operations Specialist to assist in day-to-day tasks, as well as process improvements, for the Revenue Operations team. This unique role on the team will require the candidate to manage all customer invoicing preparation and distribution. Additionally, the Revenue Operations Specialist will share responsibility with the team for responding to queries from customers and providing general support with billing questions, coordinating with Customer Success, and helping with any technical issues. We are seeking someone who is thorough, tenacious and obsessed with the details.

This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote / virtually. Remote candidates must be physically located within the United States.

Responsibilities

• Support order processing lifecycle, ensuring accurate end-to-end order management
• Coordinate communication with Sales, Customer Success and Product regarding order requests, and partner with cross-functional teams to ensure optimal efficiency and consistency
• Review customer configurations and accurately enter orders into the billing system according to customer agreements
• Reconcile invoice items and order processing to ensure all charges are captured correctly
• Maintain detailed customer account information related to invoice distribution
• Prepare and review final invoice documents for accuracy across various customers and billing frequencies
• Generate ad hoc invoices for non-standard items as needed
• Consolidate invoices for each billing cycle and distribute them to customers
• Collaborate with Customer Success on customer billing configurations and updates to account settings
• Review customer billing and invoicing inquiries, coordinating with stakeholders to resolve issues efficiently

Qualifications

As a full-time Revenue Operations Specialist, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $68,000 - $104,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

Annual salary is only one part of an employee's total compensation package at Lyra. We also offer generous benefits that include :

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.