Customer Support Specialist - OATS

Title: Customer Support Specialist - OATS
Location: Fargo, ND - open to U.S Remote
Duration: ASAP - June 30th 2023 - Strong potential for extension

Scope of this role:

• Respond to compliance tool basic service support inquiries
• Respond to policy-related and program-specific inquiries
• Triage help-related inquiries to redirect to appropriate teams
• Follow workflow to grant tool access
• Follow workflow to grant PowerBI access
• UAT Testing for new feature releases (on a monthly basis)
• Onboard new users into the compliance tool
• Assigning out any new tickets and tagging
• Troubleshoot and provide ideas on issues discovered

Qualifications:

• Knowledge of Microsoft Dynamics CRM is preferred, but not required
• Ability to troubleshoot and escalate as needed
• Must be an independent worker, as working with peers from global time zones
• Technical Support experience, with experience managing high volume of tickets
• Prefer minimum associates degree in Business or related field
• Knowledge of Microsoft Office Suite - Outlook, Word, PowerPoint, OneNote, Excel, Visio
• Strong analytical and problem-solving skills
• High attention to detail
• Must be able to communicate effectively through written and verbal communication in a professional manner
• Ensure adherence to custom business policies and procedures

Hours: CST

• 8-5, with rotating one week 10-7 (about every 1.5 months)
• Lunches need to be taken around meetings

For consideration, please send your resume to Talent@ifgpr.com with "Customer Support Specialist- OATS" in the subject line.

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