Digital Engagement Specialist

A company is looking for a Digital Engagement Specialist (Remote).

Key Responsibilities

Manage a portfolio of B2B logistics accounts through digital engagement channels

Analyze customer behavior and recommend product improvements to enhance customer satisfaction

Collaborate cross-functionally to deliver seamless digital experiences and support renewal and upsell efforts

Required Qualifications

Typically requires a four-year degree or equivalent experience

Experience in digital engagement or customer success

Strong customer-centric mindset

Ability to work in a fast-paced, collaborative environment

Familiarity with data analysis to inform decision-making