Talent.com
Client Service Coordinator - 000598

Client Service Coordinator - 000598

Banfield Pet HospitalDurham, NC, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks :

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

The Five Principles :

  • Quality : The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility : As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality : A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency : We use resources to the full, waste nothing and do only what we can do best.
  • Freedom : We need freedom to shape our future; we need profit to remain free.

    • Hiring Qualifications / Competencies :

  • Leadership
  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening
  • Functional
  • Preventative Care and OWPs
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management

    • Capabilities And Experience (Can Do) :

  • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
  • Correctly spells commonly used English words and job specific terms.
  • Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems.
  • Translates problems into practical solutions.
  • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service.
  • Gains and shows personal satisfaction from delivering great service.
  • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format.
  • Can provide directions.
  • Mathematical ability - Ability to add, subtract, and multiply.

    • The pay range for this role is $15.00 - $18.69 Hourly.

    The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

    Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits :

  • Comprehensive Medical, Dental, and Vision Insurance : Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
  • Generous Retirement Plans (401(k) and Roth) : Invest in your future and enjoy a generous company match to help you build a secure financial future.
  • Best-in-Class Student Debt Relief Program (for Full-Time DVMs) : At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
  • Paid Time Off and Holidays : Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.
  • Top-Tier Mental Health and Wellbeing Resources : Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.
  • Associate Life Insurance (Company-Paid) & Supplemental Life Insurance : Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
  • Company-Paid Short- and Long-Term Disability : Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
  • Flexible Spending Accounts (FSA) : Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
  • Health Savings Account (HSA) : Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
  • Paid Parental Leave : We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
  • Continuing Education Allowance (for Eligible Positions) : Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.
  • Back-Up Child and Elder Care & Family Support Resources : When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.
  • Fertility and Family Building Support : We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
  • Digital Exercise Therapy : Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
  • Voluntary Protection Benefits : Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.
  • Legal Plan : Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.
  • Identity Protection : Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.
  • Commuter Benefits : Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.
  • Three Free Optimum Wellness Plans for Pets : We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.
  • Exclusive Discounts : Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.

    • Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (

  • ).
    • Create a job alert for this search

    Client Service Coordinator • Durham, NC, US

    Related jobs
    • Promoted
    Client Service Coordinator

    Client Service Coordinator

    Banfield Pet HospitalDurham, NC, US
    Full-time +1
    Banfield Pet Hospital Client Service Coordinator.CSC responsibilities include checking clients in and out of appointments, scheduling effectively, filling medications, taking care of the clients pl...Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Coordinator

    Service Delivery Coordinator

    Cynet SystemsDurham, NC, US
    Full-time
    Responsibilities : Manage flex credit process through continuous email cadence with Sales and Services Sales Managers by offering service solutions for undefined, pre-paid services within designated...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Associate - NR

    Client Service Associate - NR

    Stifel FinancialChapel Hill, NC, US
    Full-time
    Stifel strives for a culture that puts its clients and associates first : a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers...Show moreLast updated: 30+ days ago
    • Promoted
    Office Coordinator

    Office Coordinator

    BrightSpring Health ServicesRaleigh, NC, United States
    Full-time
    Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the...Show moreLast updated: 30+ days ago
    • Promoted
    Service Coordinator - Qualified Professional

    Service Coordinator - Qualified Professional

    Durham Exchange Club IndustriesDurham, NC, US
    Full-time
    Perform vocational rehabilitation counseling services for adults with disabilities in a private non-profit.Reasonable Accommodation Statement : . To perform this job successfully, an individual must b...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Coordinator

    Patient Coordinator

    Avance CareApex, NC, US
    Full-time
    Exciting Career Opportunity With Avance Care!.Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC...Show moreLast updated: 30+ days ago
    • Promoted
    Client Success Coordinator

    Client Success Coordinator

    Blackman & SloopChapel Hill, NC, US
    Full-time
    At Ascend, we understand the struggles that accounting & finance professionals face in traditional public accounting firms - from rigid hierarchies, overwhelming workloads, and the elusive work-lif...Show moreLast updated: 1 day ago
    • Promoted
    Client Service Coordinator - 005030

    Client Service Coordinator - 005030

    Banfield Pet HospitalDurham, NC, US
    Full-time +1
    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Associate

    Client Service Associate

    Jackson HewittBurlington, NC, US
    Full-time
    We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look n...Show moreLast updated: 3 days ago
    • Promoted
    Customer Care Coordinator

    Customer Care Coordinator

    Drees HomesRaleigh, NC, US
    Full-time
    Drees Homes Customer Care Coordinator.Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes...Show moreLast updated: 30+ days ago
    Patient Care Coordinator

    Patient Care Coordinator

    Piedmont Health ServicesProspect Hill, NC, United States
    Full-time
    Quick Apply
    About Piedmont Health Services.PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healt...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Patient Care Coordinator

    Patient Care Coordinator

    TEKsystemsMorrisville, North Carolina, United States
    Full-time
    The Care Coordinator will serve as an expert on benefit coordination, supporting healthcare providers and patients.This role involves advocating for patients regarding eligibility, program enrollme...Show moreLast updated: 20 hours ago
    • Promoted
    Patient Services Coordinator

    Patient Services Coordinator

    Avance CareDurham, NC, US
    Full-time
    Exciting Career Opportunity With Avance Care!.Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC...Show moreLast updated: 30+ days ago
    Client Service Coordinator

    Client Service Coordinator

    Kestra Financial Independent AdvisorRaleigh, NC, US
    Full-time
    Quick Apply
    The Client Service Coordinator is critical to providing superior client experience.This position utilizes excellent customer service, attention to detail, and time management skills.Supports Financ...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Coordinator Raleigh Leesville

    Client Service Coordinator Raleigh Leesville

    Banfield Pet HospitalRaleigh, NC, US
    Full-time
    Passionate Customer Service Professional Needed.Banfield Pet Hospital (Banfield Raleigh at Leesville) is seeking a Client Service Coordinator for our Raleigh Leesville location.The Client Service ...Show moreLast updated: 30+ days ago
    Patient Care Coordinator (Bilingual Required)

    Patient Care Coordinator (Bilingual Required)

    Piedmont Health ServicesMoncure, NC, United States
    Full-time
    Quick Apply
    About Piedmont Health Services.PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healt...Show moreLast updated: 26 days ago
    • Promoted
    Permit Coordinator

    Permit Coordinator

    Great Day ImprovementsDurham, NC, US
    Full-time
    Champion Window - Permit Coordinator.As the Permit Coordinator, you will be responsible for submitting and applying for all permitted projects sold. This role is pivotal in ensuring that permitting ...Show moreLast updated: 30+ days ago
    • Promoted
    Scheduling Coordinator

    Scheduling Coordinator

    LKQPittsboro, NC, US
    Full-time
    We're looking for motivated individuals to join our team at LKQ Corporation.With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.Apply now ...Show moreLast updated: 3 days ago