Multi-Unit Manager
A Multi-Unit Manager generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A Multi-Unit Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they are delivering excellent guest service and meeting and executing all applicable Brand standards.
Responsibilities Include :
- Able to perform all duties of restaurant team members and restaurant managers
- Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
- Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
- Understand local marketing area and competitor trends
- Establish sales and service goals with the director of operations and restaurant managers
- Provides excellent guest service and resolves issues
- Lead team meetings
- Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
- Ensure that restaurants correctly execute new products and processes in a marketing window
- Develop business plans for their portfolio and develop action plans with the director of operations
- Drive a clear vision and clearly communicates to the team
Management Responsibilities Include :
Recruit, hire, onboard, and develop restaurant managersPlan, monitor, appraise and review restaurant employee performanceManage and coordinate the Restaurant Management team to support their restaurant performance & executionCoach Restaurant Managers to drive sales, improve profitability and guest satisfactionEducation / Experience :
Basic computer skillsFluent in spoken and written EnglishBasic math and financial management2 years previous multi-unit or similar experience in retail, restaurant, or hospitalityKey Competencies
Strong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn-time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeGuest focusedAbility to train and develop a teamTime managementProblem-solvingMotivating othersBenefits & Compensation :
Competitive salaryOpportunity to earn quarterly bonusesMonthly car allowanceCell phone allowanceGas reimbursementFive-day work weekFlexible schedule; time offCareer growth opportunityPaid vacationHoliday payPaid sick timeHealth (BCBS) & Dental (Delta) Insurance