Resource Center Learning & Development Manager

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units / beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit

JOB DESCRIPTION SUMMARY

The Resource Center Learning & Development Manager supports the execution of the Company’s strategy related to talent development by designing, developing, and implementing educational programs and curriculum that drive improved team member performance, leadership development, and enhanced customer satisfaction.

This role supports learning and development for Greystar's centralized Resource Center team.

JOB DESCRIPTION

JOB RESPONSIBIILITIES :

1. Participates in establishing the annual goals and objectives for the education and training area by identifying and defining programs, projects, and initiatives that align with the overall Talent Management business plan and the Company’s strategy and philosophy related to team member education, development, performance, and retention.

2. Designs and conducts annual and as-required needs assessments to identify and define the knowledge and skill needs for employee groups, team member positions, and Region, Division, and Company by designing surveys, needs-assessment questions, and other tools for gathering data, scheduling and leading focus group discussions, compiling and presenting findings to key stakeholders, and making recommendations for training solutions to address identified needs.

3. Designs, develops, and plans the implementation of specific training programs for a broad range of team members by writing participant and facilitator materials, developing learning events and activities that promote behavior change and learning, conducting program pilots to ensure high-quality results, and formulating and recommending implementation plans that provide for a smooth and cost-effective implementation of resulting programs.

4. Reviews, makes recommendations for, and updates existing program materials to reflect changes in the Company’s business practices, industry trends, and legal and regulatory environment by reviewing and editing program materials, creating new or additional learning activities, updating accompanying facilitator materials, and recommending implementation schedules that ensure that updated programs integrate into the curriculum.

5. Facilitates training programs by making appropriate travel arrangements, preparing and printing program materials, communicating and promoting attendance for the program to the target audiences, and conducting the programs in accordance with the Company’s prescribed format and facilitation guidelines.

6. Oversees program evaluation methods that measure participant learning and impact on performance by developing surveys, tests, measures and metrics, and other assessment vehicles and by developing procedures for administering follow-up evaluation and reporting on training results.

7. Designs and leads train-the-trainer sessions to prepare Education and Training team members for the delivery of new or updated instructor-led programs by developing facilitator notes and materials, demonstrating and coaching on program delivery, and providing examples, tips, and other suggestions for maximizing instructor consistency and effectiveness.

8. Oversees the administration of the Company’s on-line training library by designing instructional programs, online tests and assessments, and other instructional materials for interactive and on-line delivery, by managing and communicating with on-line training partners and service providers as needed, assisting in the resolution of systems or user-related issues and problems, and by reporting on per-participant and overall usage of the online training library.

9. Helps in the selection of third-party training partners by researching proposed vendors, contractors, and service providers, arranging demos and pilots, evaluating products and services, and conducting tests to determine appropriateness to the Company’s education curriculum and needs.

10. Provides customer service by responding to requests for training, recommending internal and external training solutions, addressing and resolving issues, concerns, and problems, and soliciting team member feedback about the effectiveness and impact of the training programs.

11. Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

KNOWLEDGE, SKILLS, ABILITIES :

College degree in education, communications, business, or related field and / or equivalent experience in a like position is preferred

2-3 years property management experience preferred

2+ years' experience in training and development preferred

Subject matter expert on the following property management software systems : OneSite, Yardi, and Entrata

Prior experience utilizing Workday learning management system (LMS), or a similar LMS, to create learning modules, enroll team members into virtual training sessions, pull reports to acquire data on team member course completion rates, etc.

High-level proficiency in creating curriculum, training programs, participant and facilitator learning materials, instructional activities and events, and activities for a wide variety of formats and delivery systems

Proficiency in oral presentation and interpersonal communication skills in order to make compelling oral presentations, facilitate and lead training programs for diverse audiences, deliver clear and concise instructions, lead question-and-answer and other discussions, manage conflict and disagreement, and bring closure to discussions and training sessions

Prior experience hosting and facilitating virtual training sessions, calls, etc.

Strong interpersonal skills

Demonstrated proficiency in internet usage, word processing, spreadsheet, and database management programs in order to complete required reports and produce necessary training materials

Proficient in project management skills, developing and implementing complex project plans, and managing multiple priorities against established budgets and deadlines

Employment history that demonstrates the application and usage of an education or training background

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Additional Compensation :

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions :  In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions :  In addition to the base salary, this role may be eligible to participate in weekly, monthly, and / or quarterly bonus programs.

Robust Benefits Offered

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

401(k) with Company Match up to 6% of pay after 6 months of service.

Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

Employee Assistance Program.

Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

Charitable giving program and benefits.

• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and / or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.