Service Coordinator

Service Coordinator

Location : Charlotte, NC, US, 28217

Workplace Environment : Hybrid

Company : AmeriGas Propane, Inc.

Job Summary

The Service Coordinator will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician's time while meeting customer expectations. The service coordinator will partner with the customer experience team and field operations to ensure that service revenue targets are met. Subject Matter expert for all utilization tools and dashboards associated with this function.

Key Characteristics

• Must have prior experience with technician routing / dispatching
• Collaborates with others to ensure execution of objectives
• Has strong interpersonal skills and customer service skills
• Focused on meeting objectives while balancing technician and customer needs
• Must be analytical and capable of translating data into actionable results

Duties and Responsibilities

Knowledge, Skills, and Abilities

Education and Experience Required

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.