Customer Service Coordinator

Job Title : Customer Service Coordinator

Location : Charlotte, NC 28273 (Hybrid : 3 days in office)

Duration : 4 Months contract (Strong possibility of conversion to full-time)

Pay Rate : $25 / HR on W2.

Note :

• Hybrid - Must be onsite Tues, Wed and Thurs
• Schedule may be a little flexible, but critical hours are 9am - 4pm EST
• Goal to convert
• Looking for someone that has customer service experience and interest in full time role

Customer Supply Chain Analyst

General Summary :

Responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams. Perform a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders. Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes and offering solutions. Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns. Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales / shipment allowances. Collaborate with other departments as necessary to process orders : secure appointments, clarify transportation requirements, track display pallets or DSD orders. Keep management well informed of activities and significant problems, and provides support to area staff as needed.

Primary Responsibilities :

Job Complexity :

Minimum Requirements :