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Customer success manager Jobs in Charlotte, NC

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Customer success manager • charlotte nc

Last updated: 2 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

BrightsmithCharlotte, NC, United States
Full-time
Customer Success Manager - Automation Technology.Location : Hybrid in Charlotte, North Carolina Office.Salary : $130,000 - $160,000 + bonus. Brightsmith is currently working with a market-leading auto...Show moreLast updated: 2 days ago
Customer Success Manager

Customer Success Manager

Carnegie ConsultingMatthews, NC, US
Full-time
Quick Apply
At AIM , we use our branding expertise to help companies throughout the U.Our team members are passionate about growth, innovation, and collaboration. As a Customer Success Manager , you will ...Show moreLast updated: 30+ days ago
(Remote) Customer Success Manager

(Remote) Customer Success Manager

N. Harris Computer Corporation - USANorth Carolina, United States
Remote
Full-time
Silverblaze is looking for a Customer Success Manager to join our team!.Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organiz...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Manager

Customer Success Manager

VirtualVocationsCharlotte, North Carolina, United States
Full-time
A company is looking for a Customer Success Manager, Enterprise to partner with key accounts and drive customer success.Key Responsibilities Become a product expert to guide customers toward desi...Show moreLast updated: 3 days ago
Customer Success Manager

Customer Success Manager

Ryan Consulting GroupCharlotte, North Carolina
Full-time
The Customer Success Manager is focused on proactively consulting strategic customers on procurement.Manager should have an in-depth knowledge of the industry and should be able to maintain convers...Show moreLast updated: 30+ days ago
  • Promoted
Senior Customer Success Manager - Public Sector

Senior Customer Success Manager - Public Sector

SolarWindsCharlotte, NC, US
Full-time
At SolarWinds, we're a people-first company.Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, Partners, and communities.Join us in our miss...Show moreLast updated: 8 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

brightsmithCharlotte, North Carolina, US
Full-time
Customer Success Manager - Automation Technology.Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Location : Hybrid in Char...Show moreLast updated: 2 days ago
  • Promoted
Customer Success Manager-Hospitality

Customer Success Manager-Hospitality

Single Digits IncCharlotte, NC, US
Full-time
EXPERIENCE WORKING IN A HOTEL PREFERRED.The Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with custome...Show moreLast updated: 9 days ago
Customer Success Associate

Customer Success Associate

DebtBookCharlotte, NC, United States
Full-time
DebtBook is an industry-leading fintech software platform that revolutionizes the way local.We are looking for a highly motivated and enthusiastic Customer Success Associate to join our.The Custome...Show moreLast updated: 7 days ago
  • Promoted
Customer Success Associate

Customer Success Associate

FigureCharlotte, NC, US
Full-time
Figure is maximizing the value of homeownership in ways that benefit consumers and the industry alike.We're helping homeowners tap their liquidity easily, efficiently and reasonably for purpose...Show moreLast updated: 30+ days ago
Customer Success Associate

Customer Success Associate

Infovisa, Inc.Charlotte, NC, United States
Full-time
The Customer Success Associate is responsible for initial relationship management of all Infovisa clients.The primary role of this position is to provide first level support to Infovisa's clients.T...Show moreLast updated: 7 days ago
Senior Customer Success Manager - Public Sector

Senior Customer Success Manager - Public Sector

Solarwinds Corp.Charlotte, NC, United States
Full-time
Summary : The Senior Customer Success Manager (CSM) will serve as a trusted advisor to our key Public Sector customers, focusing on developing and maintaining strong customer relationships.The prim...Show moreLast updated: 7 days ago
  • Promoted
Customer Success Account Manager

Customer Success Account Manager

USHEALTH AdvisorsCharlotte, NC, US
Full-time
Considering candidates who want to change their lives while helping others every day.If you feel you’re worth more than your salary and have the ability to work harder towards your own dreams...Show moreLast updated: 30+ days ago
  • Promoted
CUSTOMER SUCCESS MANAGER - STRATEGIC ACCOUNTS

CUSTOMER SUCCESS MANAGER - STRATEGIC ACCOUNTS

Lucid BotsCharlotte, NC, United States
Full-time
AI robotics company that extends human reach by building the world's most productive and responsible robots.Our robots allow people to perform dangerous and demanding tasks without putting human li...Show moreLast updated: 2 days ago
  • Promoted
Customer Success Representative

Customer Success Representative

CPI SecurityCharlotte, NC, US
Full-time
CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Success Representative to join our team in Charlotte, North Carolina!. This individual is responsi...Show moreLast updated: 30+ days ago
  • Promoted
Customer Success Supervisor

Customer Success Supervisor

Plastic ExpressCharlotte, NC, US
Full-time
Come join a winning Team! Since 1970 Plastic Express has met the bulk trucking, bulk terminal, packaging, and warehousing needs of the plastics industry. Our strategic locations, modern systems, and...Show moreLast updated: 29 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

ApryseCharlotte, NC, US
Full-time
We are seeking an experienced Strategic Customer Success Manager to join our growing NAMER team.Based in either Canada or Charlotte NC, you will manage a portfolio of our highest-value, most strate...Show moreLast updated: 24 days ago
  • Promoted
CUSTOMER SUCCESS MANAGER

CUSTOMER SUCCESS MANAGER

Swift Management GroupMatthews, NC, United States
Full-time
Our team members are passionate about growth, innovation, and collaboration.Daily responsibilities can include : .Actively identify quality leads and close new contracts. Remain knowledgeable on produ...Show moreLast updated: 2 days ago
Senior Customer Success Manager, S2P

Senior Customer Success Manager, S2P

CorcentricCharlotte, NC, United States
Full-time
As a Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximizing their return on investment, and fac...Show moreLast updated: 7 days ago
VP, Customer Success

VP, Customer Success

Forrester Research, Inc.Charlotte, NC, United States
Full-time
At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to per...Show moreLast updated: 7 days ago
People also ask
Customer Success Manager

Customer Success Manager

BrightsmithCharlotte, NC, United States
2 days ago
Job type
  • Full-time
Job description

Customer Success Manager - Automation Technology

Location : Hybrid in Charlotte, North Carolina Office

Salary : $130,000 - $160,000 + bonus

Brightsmith is currently working with a market-leading automation technology company based in Charlotte, NC. They offer cutting-edge solutions that simplify and automate the customer journey, from lead generation through provisioning and billing, while providing advanced tools for network and infrastructure management. They are focused on the ISP and fibre optics markets and are breaking into the utilities and energy sector.

They are now looking for a Customer Success Manager to lead customer onboarding, growth, and satisfaction initiatives. This is a fantastic opportunity for professionals looking to manage a team, lead client relationships, and build deep expertise in rapidly expanding energy markets.

Key Responsibilities

  • Develop customer success strategies aligned to business goals and market opportunities, particularly within the utilities sector.
  • Design scalable processes for customer onboarding, adoption, and lifecycle management.
  • Define clear roles and responsibilities for internal teams and customers to support seamless project execution.
  • Serve as the primary point of contact for customer stakeholders, driving communication and proactive issue resolution.
  • Continuously improve customer engagement processes to enhance satisfaction and efficiency.
  • Monitor success metrics and provide data-driven insights to internal teams.
  • Collaborate closely with sales, product, and support teams to deliver a cohesive customer experience.
  • Oversee the development of customer training and education programs.
  • Act as the voice of the customer, providing feedback to internal teams to support ongoing product and process improvements.
  • Manage an existing team of Project Managers & Sales Engineers.

Ideal Candidate

  • Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
  • 5+ years experience managing customer-facing teams and projects in software, telecommunications, fiber, or infrastructure-related industries .
  • Prior experience with FTTH (Fiber to the Home) deployments or network operations is a plus.
  • Exposure to PON technology or active network equipment is a bonus.
  • Strong leadership, organizational, and problem-solving skills.
  • Comfortable working in fast-paced, evolving environments with multiple stakeholders.
  • Benefits

  • Competitive compensation package
  • Travel reimbursement & phone allowance
  • Medical benefits & 401k