Customer success manager Jobs in Santa Rosa, CA

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16, employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over countries. Learn more about what we do.

Our award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Keysight Technologies is a top supplier of both Test & Measurement solutions, along with Electronic Design Automation (EDA) software for communications product design. Keysight EDA provides advanced design tools for electronic communication and semiconductor manufacturers, chip designers, and R&D integrators to help them efficiently in their electronic design modeling and simulation. Keysight EDA’s well-known software includes ADS, RFPro, SystemVue, IC-CAP, and several other software solutions. Our engineers are top EDA software experts who support and help scientists and engineers address their design work with precision and confidence. With our help, our customers are better able to deliver the breakthroughs to make a measurable difference in the world, including our very own R&D engineers within Keysight’s leading-edge Labs organization.

This is an exciting opportunity to join the Customer Success team within Keysight at the forefront of Keysight’s software strategy. As a Customer Success Manager at Keysight and for Keysight, you will manage technical engagements with our very own hardware designers. You will work closely with them to optimize Design Flows and provide an integrated workflow. You will be supported by experienced and dedicated EDA professionals to achieve these goals. Along with your technical expertise, and deep experience with Keysight EDA solutions, you will need strong business acumen and project management skills to be a trusted advisor for elevated success.

Responsibilities

• Nurture and expand Keysight EDA solutions within the design & verification flows within Keysight Labs.
• Prioritize ongoing design and technical activities to articulate design flows, gaps and opportunities.
• Develop success plans and execute these plans to elevate software adoption in new/improved workflows.
• Use strong Project Management skills to manage priority initiatives, enhancements, and escalations.
• Continuously look for opportunities to improve productivity and to maximize value while challenging status quo.
• Communicate upwards to both Keysight Labs and Keysight EDA management. Coordinate regular technical review meetings to track successes and review roadmaps.

Qualifications

Minimum:

• Bachelor’s degree in Electrical Engineering or related field.
• Excellent communications skills, and Strong interaction skills with customers.
• 5+ years of experience in at least one related field (RFIC/MMIC/Module, RF System, Applications Engineering, etc.)
• Knowledge of fundamental concepts related to RF/Microwave design (including Electromagnetics) and Communication Systems design and/or Electronic System Level (ESL) design.
• Knowledge of Keysight EDA tools, especially ADS and SystemVue.
• Proven experience of working well in team environment, in both self-motivated and collaborative modes.
• US Citizenship or Permanent Residency.

Preferred:

• Master’s degree or higher in Electrical Engineering or similar field.
• Project or program management in RFIC/MMIC/Module/RF System applications.
• Experience working with distributed teams.
• Expert-level knowledge of RF & Microwave design, Communication Systems design, Electronic System Level design and verification.
• Proven expertise with Keysight EDA tools like ADS, SystemVue, etc.

Candidates will need to exhibit the following behaviors to be successful in the role:

• High standards and a passion for excellence.
• Strong stakeholder management skills.
• Creative, with ability to analyze problems and derive solutions using multiple approaches.
• Able to collaboratively work towards common goals.
• Attentive to detail, logical, and analytical.
• Strong leadership and personal accountability.
• Completely and relentlessly focused on innovation and success.

The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below.

California Pay Range MIN $,.00 MIDPOINT $,.00 MAX $,.00

Note: For other locations, pay ranges will vary by region

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• (k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***