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Automotive Customer Service Specialist

Automotive Customer Service Specialist

Grease MonkeyGastonia, NC, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Specialist

The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.

Essential Duties and Responsibilities

Provide Exceptional Customer Service

  • Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
  • Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
  • Remind customers to submit feedback about their visit.
  • Thank all departing customers, remind them to return.
  • Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
  • Process all payments using the computer system and credit card machine.
  • Perform courtesy work when needed.
  • Assist manager in resolving customer complaints.

Maintain Customer Waiting Area

  • Make coffee; keep fresh coffee available at all times.
  • Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
  • Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.

    • Maintain Front Office Area

  • Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).
  • Stock Service Order Tickets.
  • Input vendor shipments on computer

    • Other Duties and Responsibilities

  • Place customer quality assurance calls, write customer thank you notes.
  • General center maintenance and cleaning duties.
  • Attend crew meetings as required.
  • Run errands and perform other duties as assigned by a Supervisor.

    • Job Qualifications

  • Excellent customer service skills
  • Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
  • Attention to detail and accuracy
  • Previous customer service and general office experience necessary

    • Working Conditions

    Equipment Used : Computer. Environment : Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

    Physical Activities : Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.

    Benefits / Perks

  • Discounted Services for Employees
  • Flexible Hours
  • Opportunities for Advancement
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    Customer Service Specialist • Gastonia, NC, US