Program Manager III - AMZ24799.1

Program Manager III

Employer : ACI Gift Cards, LLC

Location : Seattle, WA

Identify, design, develop, implement, and execute new and existing processes, policies, goals, and solutions to ensure optimal customer experience related to fulfillment solutions. Drive development efforts and manage priorities for project / program completion, including operational solutions. Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions. Develop system requirements to streamline and simplify tools used to manage and enhance operational productivity, accuracy, and effectiveness. Evaluate effectiveness of current or future fulfillment channel performance. Collaborate with other departments to integrate with business systems and processes. Resolve problems concerning transportation, logistics systems, supply chain, and fulfillment operations. Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators. Manage cross-functional teams and / or third party-vendors for implementation of project / program requirements. Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects, and using this data to drive / influence business decisions. Domestic and / or international travel up to 30% to perform role responsibilities may be required.