IT Support Engineer

A company is looking for an IT Support Engineer responsible for providing technical assistance, maintaining computer systems, and troubleshooting hardware and software issues.

Key Responsibilities

Provide first-line and second-line technical support to employees or customers

Install, configure, and maintain desktops, laptops, printers, and mobile devices

Troubleshoot network connectivity issues and maintain network devices

Required Qualifications

Bachelor's degree in information technology, Computer Science, or related field

Certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified, or Cisco Systems CCNA

Knowledge of operating systems (Windows, macOS, Linux)

Experience with help desk or ticketing systems

Basic understanding of networking (TCP / IP, DNS, DHCP, VPN)