Customer Experience Representative

A company is looking for a Representative, Customer Experience.

Key Responsibilities

Provide service support to members and providers through various communication channels

Conduct surveys related to health assessments and member / provider satisfaction

Document details related to inquiries and collaborate with internal / external departments

Required Qualifications

HS Diploma or equivalent combination of education and experience

1-3 years of Sales and / or Customer Service experience in a fast-paced environment

Preferred Associate's Degree or equivalent combination of education and experience

Familiarity with systems such as Microsoft Office, Salesforce, and CRM tools

Experience with contact center objectives and performance goals