Customer Care Specialist - Service Business Development

Job Description

Job Description

Ross Downing Auto Group

Service BDC Customer Care Representative

Job Description : Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current / potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details :

Available shifts :

(I) 7 : 30-4 : 30

(II) 8 : 00-5 : 00

(III)8 : 30-5 : 30

(IV)9 : 00-6 : 00

Part Time opportunities available as well

Responsibilities :

• Answer customer care phone calls, emails, and internet inquiries.
• Make outbound calls to create new business or maintain loyal business.
• Set at minimum 20 appointments per day.
• Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.
• Build customer relationships and advise customers on services.
• Direct calls to appropriate individuals and departments.
• Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.
• Meet daily and monthly goals (inbound & outbound calls, scheduling)
• Learn, reference, and apply product knowledge information to assist customers.
• Strategically assist in curating a schedule for Service Advisors.
• Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.
• Complete multiple retention lists and manufacturer campaigns to maintain customer relationships.
• Update customer records as needed.
• Provide excellent customer experience.

Preferred Qualifications :

Starting Pay : $11-$12 per hour plus bonus opportunities.