Business Support (Office Specialist 2) multiple positions

Business Support (Office Specialist 2)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial / ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Your skills can help keep children safe! We're looking for a dedicated professional to process reports, collaborate with teams, and support critical child welfare work. Join the Oregon Child Abuse Hotline (ORCAH) today as a Business Support (Office Specialist 2). We are hiring four Office Specialist 2 positions.

Summary of Duties

As a Business Support, you will :

• Provide reception and phone coverage for ORCAH and maintain shared folders.
• Organize and direct incoming emails to the right places for processing.
• Send reports and referrals to law enforcement, tribes, and programs, making sure the information is correct and recorded properly.
• Communicate with screeners and supervisors to clarify reports, send alerts, track follow-ups, and manage sensitive information.
• Request, review, and file police reports and records, ensuring compliance with policies and laws.
• Collaborate with medical teams, law enforcement, and other states to process records related to abuse assessments.
• Manage certified mail and fax requests, making sure they are sent, tracked, and confirmed.

Minimum Qualifications

Essential Attributes

We are looking for candidates with :

Working Conditions

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note : Your resume and cover letter may be uploaded in the Resume / CV field on the online application. You can attach multiple files in this area at once.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

Artificial Intelligence (AI) Usage : The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and / or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements :

Benefits :

Veterans' preference :

General Information :

Contact Information :

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

Please include the job requisition number : REQ-189237 .