Healthcare Customer Service Representative (Seasonal)

Healthcare Customer Service Representative (Seasonal)

Join to apply for the Healthcare Customer Service Representative (Seasonal) role at The Kenific Group

Healthcare Customer Service Representative (Seasonal)

3 days ago Be among the first 25 applicants

Join to apply for the Healthcare Customer Service Representative (Seasonal) role at The Kenific Group

Customer Service Representatives for High Volume Call Center

Kenific Group Call Center Operations (KGCCO) is looking for seasonal Customer Service Representatives (CSRs) to staff our high-volume call center in Tampa, FL. We understand our frontline CSRs are the lifeblood of our clients' success! Our CSRs assist thousands of Americans in maneuvering through complex Federal Marketplace healthcare plans, by getting them the information they need to make important decisions for themselves and their loved ones. Does this sound like a job for you? If so, we would like you to join our team!

We are looking for motivated and enthusiastic CSRs to provide service excellence on a first call resolution basis. Our positive work environment and culture inspire and reward our team members. We have positions available for start dates from September through November, and we are hiring now!

This KGCCO CSR opportunity is ideal for new college graduates, university students working full-time, career changers, military spouses and families, and recent retirees looking to supplement their income. The CSR skills you will acquire and practice at our Tampa call center will enhance your professional skills and resume. Also, given our "promote from within" culture, there are numerous opportunities for internal advancement. In fact, most of our management team came to their positions through internal promotions!

Our expedited hiring process shortens the time between interview and offer letter. All newly hired candidates complete a comprehensive paid customer service training program that gets you on the production floor in just a few short weeks. If you show up on time and work your scheduled shifts, you may also be eligible for additional bonuses!These bonuses include the $500 new hire bonus, which is paid after a CSR completes the entire training program and works 40 hours on the production floor. Does this sound good to you? Join us!

Responsibilities

• You will answer calls and assist customers seeking information about Marketplace insurance, utilizing standard technology such as a telephone, web browser, and email.
• You will choose the appropriate pre-scripted responses, which you will read verbatim to provide basic and general health insurance plan information.
• You will follow established and documented policies and standard operating procedures, such as completing timesheets and adhering to privacy rules.
• You will help individuals apply for a premium tax credit through the Federal government.
• You will assist callers in completing an online application and submitting it electronically to the plan provider for processing.
• You will complete basic call logs related to phone inquiries, such as clicking radio buttons to confirm which scripts you read to the caller.
• You will refer calls as required to secondary levels of support.

Position Requirements

Location

Schedule

These positions are seasonal and are expected to continue through February, during the Open Enrollment Period (OEP) for Marketplace insurance, and there are opportunities for overtime hours. We anticipate having some permanent positions available at the end of OEP, and our 'promote from within' culture means there may be room for you to become a permanent part of our team!

Background

The next chapter of your career and your life starts NOW. Apply today!

We are proud to offer our employees a quality compensation and benefits package, including employee-only medical coverage at no cost, a 401(k)-company match program, and more!

Kenific Group Important Information

All qualified applicants will be considered for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at kgccorecruiting@kenificgroup.com or by phone (863) 315-5039.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster.

Salary : $15.61 per hour

Seniority level

Seniority level

Entry level

Employment type

Employment type

Temporary

Job function

Job function

Other

Industries

IT Services and IT Consulting

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