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Extended Stay America Virginia Beach - Front Desk Agent

Extended Stay America Virginia Beach - Front Desk Agent

Aimbridge HospitalityVirginia Beach, Virginia, United States, 23451
1 day ago
Job type
  • Full-time
Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

  • Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  • Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
  • Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  • Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  • Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.

    • After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

  • Now offering Daily Pay ! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

    • PROPERTY INFORMATION :

    Extended Stay America - Virginia Beach, featuring an outdoor swimming pool and a well-equipped gym, is located 5 miles from the Norfolk International Airport. Each spacious suite offers a modern kitchen with a refrigerator and a dishwasher. Meals can be prepared using Extended Stay America - Virginia Beach’s barbecue facilities. A dining area and living area are included with all accommodations. Free wi-fi access is available at Extended Stay America - Virginia Beach. The hotel also provides free public parking on site and a reservation is required. We speak your language!

    Application deadline for Colorado positions :

    PI1c6895743099-30511-38756949

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    Virginia Beach Virginia • Virginia Beach, Virginia, United States, 23451

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