Service Desk Functional Analyst

Overview

We are looking for a Service Desk Functional Analyst to help with the configuration optimization and continuous improvement of our service desk. This role is key to ensuring that our technology infrastructure and business processes are aligned and operating at peak efficiency.

The ideal candidate will meet with customer to design and optimize service desk workflows configure Service Requests in our service catalog and identify opportunities for automation that improve efficiency and user experience.

Contributions

• Business Process Improvement- Collaborate with key stakeholders across departments to understand business requirements and translate them into service desk workflows and process enhancements.
• Service Desk Administration & Configuration- Configure and maintain service catalog requests and workflows.
• Design and implement automated IT processes notifications approvals etc. to streamline service delivery
• Analyze service desk metrics (ticket volume resolution time SLA compliance) to identify areas for workflow enhancement
• Gather feedback from service desk agents and end-users to continuously refine workflows and identify new automation opportunities
• Integration & Automation- Identify opportunities to bring business processes into the service desk platform creating standardized workflows that improve productivity tracking and reporting. Integrate the service desk with other departments to automate repetitive tasks and enable seamless cross-departmental workflows.
• User Support & Training- Create and maintain knowledge base articles user guides and standard operating procedures for service desk processes.
• Provide end-user support troubleshooting and training for service catalog requests ensuring staff can efficiently submit requests and understand available services.

Qualifications

Required Qualifications :

Preferred Skills :

About steampunk

Steampunk relies on several factors to determine salary including but not limited to geographic location contractual requirements education knowledge skills competencies and experience. The projected compensation range for this position is $60000 to $90000.00. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunks total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a Change Agent in the Federal contracting industry bringing new thinking to clients in the Homeland Federal Civilian Health and DoD sectors. Through our Human-Centered delivery methodology we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company we focus on investing in our employees to enable them to do the greatest work of their careers and rewarding them for outstanding contributions to our growth. If you want to learn more about our story visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by participates in the E-Verify program.

Required Experience :

IC

Key Skills

Change Management,Civil Engineering,Infection Control,Information Technology Sales,Biology

Employment Type : Unclear

Experience : years

Vacancy : 1

Monthly Salary Salary : 60000 - 90000