Customer Service Representative - Banking [74792]
Our client, a Financial Company, is seeking a Call Center Specialist to join its team!
What You'll Do
- Customer Service
- Answers incoming calls
- Reports Conditions affecting customer satisfaction
- Performs timely and accurate follow up on account inquiries
- Provides accurate information on deposit products offered
- Demonstrates strong problem resolution skills
- Solid organization and communication skills with a strong attention to detail
- Escalates reports of exceptional service and complaints
Training and Development
- Completes core corporate training and develop solid knowledge of systems
- Self-motivation to consistently improve knowledge to advance service capabilities
- Maintains knowledge of all Retail Servicing policies and procedures
- Keeps all training documentation organized and remain aware of new information
- Operates within compliance policies and procedures
Processing
- Account analysis
- Performs manual research of accounts
- Records comments clearly
- Processes and updates deposit applications on system
- Makes outgoing calls to provide information and clarify questions
- Ensures updates to the database are complete and accurate
- Proficient in all systems necessary to provide effective customer service
Skills and Experience Required
- High School Diploma or Equivalent
- Some banking experience or a customer service background
- Excellent knowledge of multiple business area processes and procedures
- Excellent knowledge of applicable department systems
- Demonstrated ability to manage multiple priorities in a time-sensitive environment
- Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
- Familiarity with Microsoft applications with emphasis on Word / Excel
- Excellent oral / written communication skills
- Excellent data entry skills
- Proven ability to consistently meet individual / team / department goals
- Has developed specialized skills or is multi-skilled through job-related training
- Takes a broad perspective to problems and identifies new, less obvious solutions
- Completes work with a limited degree of supervision
- Proven ability to meet strict attendance guidelines
Pay Rate : $22 / hr W2
Customer Service Representative - TurboTax (WFH)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - State Farm Agent Team Member
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service...
Customer Service Representative
Looking for motivated people who love to interact with customers, providing great customer service while working in a fast paced team environment, and learn valuable automotive skills with great advancement opportunities. ...
Customer Service Representative - WORK FROM HOME
Responsibilities: - Provide high quality service and support to both customers and partners via phone, email, and chat/text - Solve problems and thoughtfully address issues experienced by customers and partners - Act as internal advocate for our customers and fleet partners by relaying user feedback...
Customer Service Representative- Urgently Hiring!
Customer Service Representative. Here’s what you can expect working in Patient Registration (Customer Service): . Excellent customer service experience. ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - WFH
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Korean Customer Service Representative - Work From Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. Ability to identify customer needs and clearly articulate products and services. Join us on our mission to elevate customer experiences fo...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative (Full Time)
This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. Customer Service Representative. This i...