IT Service Desk Analyst

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TCI Technology Consulting Inc provided pay range

This range is provided by TCI Technology Consulting Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00 / hr - $25.00 / hr

TCI has an immediate need for an IT Service Desk Analyst in Louisville, KY . This is a contract opportunity and not available for Corp2Corp.

SUMMARY

The IT Service Desk Analyst will support a global help desk team to ensure that the computer users receive appropriate assistance with technology related incidents and questions.

Core support hours are 10 : 00 a.m. to 7 : 00 p.m. EST (lunch hour included). Must be flexible to work other hours.

RESPONSIBILITIES

• Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion.
• Follow up on closed trouble calls to ensure the user is functioning effectively.
• Escalates trouble calls to appropriate second level resources or to Service Desk leadership as necessary.
• Tracks all calls in service management tools. Looks to identify patterns that may indicate either a systemic problem or a deficiency in training.
• Ability to support MS Office / Office 365 (Word, Outlook, Excel, and PowerPoint).
• Occasionally, assists trainers with the delivery of scheduled training classes. Assist in training provided to new hires on the standard suite of software products.
• Image laptops and coordination of workstation moves, installations, PC replacements.
• Setup and maintenance of users' mobile devices, specifically Android and iOS devices;
• Supports scheduled maintenance windows and assistance with system emergencies (i.e., power outages).
• Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices and support of video conferences and audio / visual technology for meetings.
• Diagnoses of PC / system / network problems and troubleshooting.

REQUIREMENTS

Core support hours are 10 : 00 a.m. to 7 : 00 p.m. EST (lunch hour included). Must be flexible to work other hours.

DESIRED (nice-to-have) SKILLS

highly

preferred.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Legal Services

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