National Account Coordinator

National Account Coordinator

Position Title : National Accounts Coordinator

Pay Rate : $57,200 - $86,800

The PL of this role may vary (PL 6 PL 8) according to candidate skillset and experience. Multiple factors, including individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job may be eligible to participate in IP's annual incentive plan.

Category / Shift : Salaried Full-Time

Physical Location : Memphis, TN

The Job You Will Perform :

• Serve as a single point of contact for our National Account Customers. In addition to coordinating all pricing and customer requests, key responsibilities include increasing International Paper's profitability, creating a competitive advantage, and most importantly enhancing our Think the Customer reputation in the marketplace.
• Must work in cooperation with (and support) National Account Managers, Project Managers, design organization, management, box plants, customers while demonstrating actions representative of the International Paper Customer Experience.
• Price new business comparatively to contract, being mindful of market levels and increasing margins where possible.
• Utilize and understand plant cost estimates to perform financial analysis, including cost savings projects.
• Manage National Account master price list including all SKU, spec, and pricing information.
• Understand and execute contractual deal points, including calculation and validation of price changes, calculation of rebates, and working with plants to implement payment terms.
• Build a positive rapport and maintain effective relationships with Customers & other key business partners to proactively communicate with customers regarding status of requests, delivering exceptional Customer Experience.
• Timely response to customer requests by coordinating information among manufacturing plants, the National Account Manager, and necessary crossfunctional groups (credit, finance, B2B / EDI, etc.).
• Monitor and work with National Account Manager & customer to capture price leakage (UEDs, Aged Inventory, Drop Trailers, etc.).
• Prepare monthly customer & internal reports utilizing Consolidated Sales, PackInfo, and SMART (volume, sales, On Time Delivery, etc.).
• Complete Deal Worksheet and Price Change History for customer(s), following all NA Standard Operating Procedures.
• Manage Payment Tracker and Calculate Rebates to support accurate accruals and payments to National Account Customers.
• Assist in root cause problem solving surrounding customer issues and disputes.
• Effectively work with all levels of the organization to ensure customer expectations are being met.

The Qualifications, Skills and Knowledge You Will Bring :

The Benefits You Will Enjoy :

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build :

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make :

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP.

The Culture You Will Experience :

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Join :

International Paper (NYSE : IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.

International Paper is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.