Study Moderator - Los Angeles, CA

This job is with TELUS Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description and Requirements

WORK LOCATION : Onsite in Los Angeles, CA

JOB STATUS : Full-time

WORK SCHEDULE : Mon - Fri

START DATE : ASAP

END DATE : December, 2025

Role Summary

Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur onsite in Los Angeles, CA, with additional support staff on-site to manage participant intake and provide technical support.

Main Responsibilities

Receive participants at work and guide them through the video study in a controlled environment

Ensure all recordings are done per project guidelines and upload the data

Have all participants complete a survey at the end of each session

Follow COVID-19 sanitization procedures after each session

Represent and promote the TELUS AI brand

Minimum Requirements

Technical / troubleshooting skills; address fundamental problems with launching apps and uploading data

Familiarity with iOS and Mac OS

Experience with data collection and data management

Experience with video recording

Able to commit to a weekly schedule for the duration of the project

Ability to interact professionally with project participants

Experience with progress tracking and reporting, comfortable with Excel or Sheets

Rate : $33.00 per hour

TELUS International Values :

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :

We embrace change and initiate opportunity

We have a passion for growth

We believe in spirited teamwork

We have the courage to innovate

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur onsite in Sunnyvale, CA, with additional support staff on-site to manage participant intake and provide technical support.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.]]>