Mobile Associate, Store-in-Store, Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
• Leverages digital self-serve tools during customer interactions and the onboarding process. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Completes training on the in-store experience, new skills, products and processes, systems, and reference resources. Reviews personal results, current promotions, and Hub updates to stay customer-ready. Partners with nearby store locations to properly onboard customers. Participates in skills practice, knowledge sharing, store operations, and opening / closing procedures. May carry keys to kiosk cabinets, secure assets, and report lost keys or assets to the manager.
• Customer-obsessed. Builds rapport, trust, and loyalty with every interaction. Connects with customers, follows up, captures referrals, manages Be Back processes, and develops relationships with new and existing customers. May perform price overrides for specialty offers for National Retail.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.

Education and Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

Travel Required (Yes / No) : No

DOT Regulated

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Compensation

Hourly Base Pay : $20.00, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000 / year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn $20 / hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits and Wellbeing

At T-Mobile, benefits support One Team, Together. Full- and part-time employees have access to the same benefits when eligible, including medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (roughly 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually); paid parental and family leave; family-building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D, accident, life, and disability insurance; and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, visit the benefits website at www.t-mobilebenefits.com.

Never stop growing. T-Mobile supports career growth and values continuous development. By applying, you are aligning with our values and investing in your career growth.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected characteristic. Discrimination, retaliation, or harassment based on these factors is not tolerated.

If you require a reasonable accommodation at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we cannot respond to non-accommodation related requests.

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