IT Service Desk Specialist

Why work for us

A career at Janus Henderson is more than a job its about investing in a brighter future together .

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights disciplined investments and world-class service. We will do this by protecting and growing our core business amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success and are at the heart of everything we do :

Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust

If our mission values and purpose align with your own we would love to hear from you!

Your opportunity

• Provide high-touch white glove IT support to executives and staff in the New York City office ensuring a seamless and professional user experience.
• Deliver remote and onsite technical support to global employees across multiple time zones.
• Diagnose and resolve hardware software and network issues promptly and effectively.
• Manage and maintain IT assets including laptops mobile devices AV systems and peripherals.
• Partner with global IT teams to ensure consistent service delivery and alignment with support standards.
• Facilitate onboarding and offboarding processes including device setup account provisioning and user orientation.
• Maintain detailed documentation of support requests resolutions and asset inventory.
• Support and maintain meeting room technology and video conferencing systems to ensure reliability and ease of use.
• Identify and implement opportunities for process improvement to enhance IT service quality and efficiency.
• Carry out other duties as assigned.

What to expect when you join our firm

Must have skills

Nice to have skills

Supervisory responsibilities

Potential for growth

Compensation information

The base hourly range for this position is $38.46 -$40.87. This range is estimated for this role. Actual pay may be different. This position will be open through the end of December 2025.

Colorado law requires an estimated closing date for job postings. Please dont be discouraged from applying if you see this date has passed.

At Janus Henderson Investors were committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Dont worry if you dont think you tick every box we still want to hear from you! We understand everyone has different commitments and while we cant accommodate every flexible working request were happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process please get in touch and let us know at .

#LI-LN2

Annual Bonus Opportunity : Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company department team and individual performance.

Benefits : Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation pension / retirement plans and various health wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere.

Janus Henderson Investors is an equal opportunity employer .All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employees job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements including past political contributions and political activities. Applicants past political contributions or activity may impact applicants eligibility for this position.

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

Required Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 38 - 40