Internal Communications Manager

Internal Communications Manager

ABM is seeking a resourceful, relationship-driven, and strategic Internal Communications Manager to join our Communications team. Reporting to the Senior Manager of Internal Communications, this high-visibility role will serve as a trusted communications partner for key business units, including Business & Industry, Aviation, Education, as well as the company's Culture & Corporate Responsibility platforms. You will play a critical role in informing, engaging, and inspiring ABM's wide-ranging and distributed workforce by leading strategic internal communications strategies across platforms and teams.

This role offers the opportunity to shape the team member experience and drive business prioritiesall while working closely with a highly collaborative communications team and cross-functional leaders and partners in Operations, Strategy, Legal, HR, and more. This is more than a communications roleit's about enabling leaders, aligning widely distributed teams, scaling new practices, and shaping culture across ABM's largest and most visible business segments. You'll join a passionate, purpose-driven team that values collaboration, creativity, curiosity, and connectionall in support of a company committed to people, performance, and possibilities.

This is a Hybrid Role (in-office Mon-Thu) that can sit in either of these ABM offices :

• 4151 Ashford Dunwoody Road, Atlanta, GA 30319
• One Liberty Plaza, New York, NY 10006

What You'll Do

Strategic Communications Partnership

Serve as the primary communications partner for Business & Industry, Aviation, Education, and Culture & Corporate Responsibility leadership and teams. Develop and implement internal communication strategies that support business goals, promote alignment, optimize leadership visibility and clarity, and strengthen team member engagement. Act as a trusted counselor to senior leaders, helping translate complex information into clear, engaging messaging. Drive frontline communications and engagement strategies throughout the role's supported business groups and functions, maximizing impact for priority initiatives. Support the development and scaling of new communications processes, practices, and tools to meet evolving business needs.

Campaigns & Messaging

Lead internal campaigns that drive awareness, celebrate success, and clarify prioritiestailored to specific business segments and team member audiences. Draft and deliver executive messaging, intranet articles, Town Hall scripts and decks, talking points, video and digital content. Partner with External Communications, Marketing, and Culture & Corporate Responsibility teams to develop internal narratives that highlight ABM's purpose, inclusion, sustainability, and community impact. Leverage AI-enabled tools and digital platforms to enhance storytelling, efficiency, and reach.

Channel & Platform Enablement

Collaborate with the communications team to manage and optimize internal channels. Ensure all communications are accessible, consistent, and aligned with ABM's brand voice, compliant with policies, and follow appropriate processes across audiences and touchpoints. Maintain channel governance and editorial calendars to ensure message clarity and reduce noise. Partner with IT and cross-functional teams to evolve communications platforms to support team member experience.

Insights & Continuous Improvement

Use measurement tools and team member feedback to evaluate communications effectiveness and adjust strategies accordingly. Stay current on best practices in team member communications, change management, and storytelling across large, distributed teams.

Who You Are

A strategic thinker and collaborative communicator who thrives on working cross-functionally to build shared understanding and connection. An experienced advisor who can work with senior leaders to shape compelling narratives and deliver thoughtful, timely messaging. A team player who embraces collaboration, new ideas, and a continuous improvement mindset. A connector who builds relationships at all levels of the organization and thrives in navigating a large, matrixed company. Curious and creative, able to shift gears quickly, deliver with agility, and balance competing priorities. Dedicated to delivering for internal stakeholders with a growth mindset and interest in advancing ABM's culture and business.

What You Bring

7+ years of experience in internal communications, team member engagement, organizational development, operations leadership, change management, or related fields within large or distributed organization direct experience in commercial real estate or aviation industries a plus. Proven success as a strategic partner to senior leaders and functional teams. Excellent writing and editing skills, with the ability to simplify complex ideas for a wide range of audiences. Comfort working across multiple digital platforms, including intranets, mobile apps, and virtual meetings. Proficiency with Microsoft Office Suite, especially PowerPoint and SharePoint; familiarity with digital communications and measurement tools preferred. A strong understanding of how to build engagement through consistent, targeted messaging. Demonstrated ability to develop and scale new processes or practices, manage multiple stakeholders, and influence across levels. Growth mindset and comfort with leveraging new technologies, including AI-enabled tools.

About the Areas You'll Support

Pay : $89,600$110,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefit Information : ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits.