Operations Manager

Title : Operations Manager

Location : New York City metropolitan area

Pay Range : $32.41 - $32.96 per hour (est. $59000 - $60000 per annum)

FLSA Classification : Full-time (35 hours per week) Non-Exempt

Role Summary

The Operations Manager oversees the daily operations of their Transitional Housing Program ensuring a safe supportive and well-managed environment for clients and staff. This role is responsible for supervising facility operations coordinating program services and ensuring compliance with operational standards imposed by the organization and / or authorized government bodies.

Primary Job Responsibilities / Duties

The primary job duties and responsibilities of the Operations Manager shall include but not necessarily be limited to the following :

• Manage day-to-day program operations facilities management and client supportsystems.
• Supervise thePrograms Residential Aides Shift Supervisors and other Operations staff (if any) to ensure their timely and appropriate service delivery toclients.
• Provide other Operations staff with ongoing coaching training and performance evaluations topromote professional growth andaccountability.
• Provide employees and clients with guidance concerning relevant policies and procedures including but not limited to conflict resolution and de-escalation techniques to promote safety andcompliance.
• Participate in the development of operational goals objectives and procedures for the Program making recommendations for changes to existing standards andprocedures.
• Serve as the Programs main advocate and daily representative in communications with third parties concerned with or hired to provide maintenance security and / or cleaning or housekeepingservices.
• Work closely with the Programs Director ofOperations / Security to ensure compliance with applicable health fire safety and emergency preparedness standards as well as any contractual obligations related to theProgram.
• Work closely with the Programs Director ofOperations / Security to ensure compliance with local state and federal rules and regulations including those promulgated by the City of New Yorks Department of Homeless Services (DHS) and other authorized regulators and governmentbodies.
• Conduct regular audits of program documentation case notes and operational reports to maintain program integrity.
• Respond to and manage crises incidents or emergencies in coordination with other NAICA leadership andstaff.
• Establishing and implementing team schedules and work tasks for theteam.
• Prepare and submit operational reports incident logs occupancy reports and other documentation asrequired.
• Foster a positive and collaborative work culture that prioritizes client well-being and staffsafety.
• Maintain ongoing communication with all Operations department supervisors / directors concerning anyissues.
• Report directly to the Programs Director of Operations / Security and indirectly to its Site Director about all activities needs / concerns and incidents within thefacility.
• Support the implementation and monitoring of Standard Operating Procedures (SOPs) across theprogram.

Physical Requirements

Work Environment / Schedule Requirements

Qualifications

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such discrimination in any aspect of hiring or employment based upon age race creed color national origin sexual orientation gender identity or expression religion military or veteran status sex disability (including pregnancy childbirth and related medical conditions) or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal state and local laws rules and regulations. NAICA also offers reasonable accommodations as required by applicable federal state and / or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject Reasonable Accommodation Request.

Competitive Benefits Package

False Statements

Misrepresentation of your experience skills education or other qualifications or submission of false / fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship NAICA is an at-will employer. Therefore employment is subject to termination at any time with or without notice or cause at the discretion of you or the organization.

4pm-12am Tuesday-Saturday

35 hours

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 60000 - 60000