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Manager V, Field Service Engineer (M5)

Manager V, Field Service Engineer (M5)

APPLIED MATERIALSCEDAR PARK, Texas, United States
20 hours ago
Job type
  • Full-time
Job description

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business

Ensures employee satisfaction through :

  • communication of business progress and all related action.
  • setting goals and controlling achievements.
  • establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial / other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers

Promotes quality improvement processes to :

  • reduce cycle time
  • drive continuous improvement of technical performance
  • empower the work force.  Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions
  • Functional Knowledge

    Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

    Business Expertise

    Applies in-depth understanding of how own discipline integrates within the segment / function

    Leadership

    Manages multiple related teams, sets organizational priorities and allocates resources

    Problem Solving

    Identifies and resolves complex technical, operational and organizational problems

    Impact

    Impacts the business results of a team or area by supporting and funding of projects, products, services and / or technologies and developing policies and plans

    Guided by business unit, department or sub-functional business plans

    Interpersonal Skills

    Influences others internally and externally, including senior management

    Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

    #LI

    Qualifications

    Education : Bachelor's Degree

    Skills

    Certifications : Languages :

    Years of Experience :

    10 - 15 Years

    Work Experience :

    Additional Information

    Shift :

    10-Day 8-Hr (United States of America)

    Travel : Yes, 10% of the Time

    Relocation Eligible :

    Yes

    U.S. Salary Range :

    $140,000.00 - $192,500.00

    The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

    For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

    Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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    Field Service Engineer • CEDAR PARK, Texas, United States

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