Global IT Operations & Systems LeadMaterial Bank • Olive Branch, MS, US
Global IT Operations & Systems Lead
Material Bank • Olive Branch, MS, US
13 hours ago
Job type
- Full-time
Job descriptionMaintain and troubleshoot network infrastructure including Cisco Meraki firewalls, routers, switches, and Wi-Fi access points. Monitor network KPIs and ensure high availability of mission-critical systems. Oversee endpoint management (Windows, macOS, mobile devices), imaging, and inventory. Administer Microsoft 365, Azure AD, and related cloud platforms. Partner with the Security Engineer to implement SSO integrations, SaaS consolidations, and access governance. Support disaster recovery and business continuity efforts, including "game day" simulations. Independently manage IT projects, including hardware / software rollouts, process automation, and tool modernization. Drive improvements in incident management, monitoring, and IT asset lifecycle processes. Collaborate on acquisitions / divestitures technology transfers and related onboarding / offboarding workflows. Purchase, track, and manage IT assets and licensing. Maintain vendor relationships and contracts for IT services and support. Bachelor's degree in IT or related field required. 7+ years of progressive IT support and infrastructure experience, including at least 3 years in a senior or lead role. Strong background in network management and end-user support in a logistics, e-commerce, or hybrid environment. Hands-on expertise with Cisco Meraki, firewalls, routers, switches, and Wi-Fi networks. Advanced knowledge of Microsoft 365, Azure AD, and SSO technologies; experience with Mac and Windows endpoints. Proficiency with ITIL / Service Desk best practices, asset management, and ticketing tools (e.g., Jira). Solid understanding of IT security principles and ability to support compliance frameworks (PCI, GDPR, etc.). Strong project management and vendor management skills, with experience controlling IT budgets and rationalizing costs. Excellent troubleshooting, communication, and documentation abilities; comfortable interacting with all levels of the business. Preferred certifications : Microsoft Azure Administrator, Network+ / CCNA, or similar. Our people : If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds – join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events. Relaxation and Celebrations : Flexible PTO, Sick Days, Paid National Holidays, and more. Health Benefits : We contribute to your medical, dental, vision and short-term / long-term disability plans and have a strong employee assistance program. Plan for your Retirement : 401(k) eligible after your first 90 days employed. Giving Back : We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well. Growth : We'll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters! Flexible Work Schedules : With business units and employees across the globe, Material Technologies has embraced a hybrid working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both. Mid-Senior level Full-time Information Technology Design Services
Join to apply for the Global IT Operations & Systems Lead role at Material Bank
Material Bank is a fast-paced, high-growth technology company that created the world's largest material marketplace for the Architecture and Design industry. Learn more at www.materialbank.com.
What You'll Do
End-User Support & Service Desk Excellence
- Provide top-tier onsite and remote technical support for employees across our Olive Branch hub and remote US / EU workforce.
- Supervise an IT service desk Analyst and external IT partners.
- Serve as the escalation point for complex incidents, ensuring timely resolution and a customer-first approach.
- Manage and continuously improve service desk processes, SLAs, and documentation.
Infrastructure & Network Operations – Olive Branch Location
Systems Administration & Cloud Platforms
Projects & Process Leadership
Procurement & Vendor Management
What You'll Bring
What you'll get from us :
About Material Bank
Material Bank is the world's largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling. Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (members) and our Brand Partners (clients). Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10 : 30 AM the next morning. Connect with us and discover your career at Material Bank.
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Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.
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