Medical Office Supervisor (Plastic & Reconstructive Surgery)

Medical Office Supervisor

Plastic & Reconstructive Surgery is seeking a Medical Office Supervisor to supervise seven full-time equivalent staff members. Responsible for serving in the supervisory role as a group / team mentor and resource liaison. The ideal candidate will provide ideas and solutions to assist in streamlining procedures and processes to move the department forward. A successful candidate will be pivotal in assisting the director and administrators in accomplishing the goals, strategies, and initiatives of the department. Responsible for the coordination of a multi-faceted clinical office to ensure both a smoothly functioning office and good patient relations. Provides administrative oversight of day-to-day activities to others in the office. Works with others in a team environment. Monitors activity for quality and productivity; analyzes, develops and produces feedback and management reports; conducts quality audits; coordinates the development of and reviews and implements departmental protocols.

Specific Duties and Responsibilities

Supervisory Responsibilities

• Manages the day-to-day office operations and workflow.
• Supervises administrative support staff in the office to include hiring, terminating, and disciplinary action. Troubleshoots and resolves problems as they arise. Resolves patient problems or refers patient to appropriate personnel to be involved.
• Promotes a team environment among staff and faculty.
• Approves all vacation and sick requests and coordinates vacation schedules among direct reports, ensuring coverage remains available during vacations, holidays, and during weather events.
• Responsible for coordinating employee time off, vacation coverage, and monitor daily coverage of the office, compensation, overtime and approves monthly E210 for staff.
• Ensures compliance with HR issues, i.e., E210 Compliance, Weather Emergency Responsibilities, HIPPA Certifications, COG training, EPR Recertification, etc.
• Oversees staff coordination of the doctor's schedules and templates (maintaining changes with vacation, etc.).
• Works with Patient Access Services closely to optimize new patient scheduling. Assures patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
• Partners with Central Financial Clearance to improve workflows related to insurance authorization.
• Ensures staff compliance with Hopkins' policies related to Service Excellence and Employee Engagement. Attends training, management and other meetings as required.
• Coordinates with other managers outside the department to coordinate cross divisional projects / services.
• Arranges, completes and leads the agenda and minutes for monthly staff meetings.
• Performs miscellaneous related duties as assigned.

Clinical Scheduling Responsibilities

Clinical Administrative Responsibilities

Special Knowledge, Skills, and Abilities

Minimum Qualifications

Preferred Qualifications

Classified Title : Medical Office Supervisor Role / Level / Range : ATO 40 / E / 03 / OF Starting Salary Range : $44,200 - $76,752 Annually ($68,500 targeted; Commensurate w / exp.) Employee group : Full Time Schedule : M-F / 37.5 FLSA Status : Exempt Location : School of Medicine Campus Department name : SOM Plastic Surgery Personnel area : School of Medicine