Customer Care Representative 1

Customer Care Support

Provides customer care support by assisting customers through processing orders, enhancing incoming orders, and coordinating with other departments. Supports the Customer Care and field team in achieving goals within the department.

Responsibilities :

• Processes and enhances orders utilizing telephone, computer, and interpersonal interactions according to internal procedures.
• Verifies warranties as well as, enters complaints, feedback and issues authorizations for returns in computer system, solves invoice queries, produces credit notes when required and follows up on them.
• Provides pricing and availability to the customer by referring to product price list and quoting prices or by faxing the prices to customers.
• Enters customer information into CRM system and are responsible for customer interactions.
• Generates communication with field sales and other departments through CRM system regarding customer behavior and orders.
• Communicate with customers via incoming calls, outgoing calls, email, webchat and others.
• Provides a superior customer experience through excellent written and verbal communication according to our ssur's quality assurance standards.
• Accurately processes orders same day as received from customer.
• Maintains product and technical knowledge by actively participating in ongoing training and development courses.
• Maintains professional relationships with internal and external customers.
• Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navision in daily activities.

General :

Qualifications :

Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

The US base pay rate for this full-time position is $18.95 - $19.80 an hour + benefits. Our ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific range for your preferred location during the hiring process.

ssur is a leading global provider of prosthetics and bracing and supports solutions.