Senior Payment Performance Manager

Senior Payment Performance Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Expedia Group's Group Payments (EGP) team's charter is to provide frictionless, secure, and efficient payment experiences for our travelers and partners. We provide a broad range of payment products / options and currencies to our travelers & partners, including all major credit cards, debit cards, and a sizable portfolio of alternative payment methods.

The Payment Performance Sr. Manager will report into the Senior Manager Payment Performance, who owns and drives improvements to the performance of our global partner and traveler payment products and methods. You will partner very closely with members of Product, Payments Business Intelligence, Payments Partner Management & Operations, Payments Technology, and several Finance, eCommerce, Demand & Supply partner stakeholders to deliver performance improvements to our Global Payments Platform.

In this role, you will be part of a small team to programmatically assess the operational and financial performance as well as the partner and traveler experiences of our payment products and methods. Your team will lead the resolution of performance issues. You will identify and prioritize improvements to our payment products and experiences by helping prioritize opportunities and influencing the development teams responsible for delivering the work.

Programmatically and systematically identify and prevent product performance issues. You will partner closely with Payment Operations and Business Intelligence, Product and others to systematically identify product performance issues. You will leverage various monitoring and benchmarking tools to proactively look for product performance issues and improvement opportunities. You will serve as the feedback loop for the Product and Engineering team, you will take an active role in ensuring learnings are considered in the product idealization and development process. You will establish short- and long-term plans to address significant product performance issues and opportunities.

Lead the resolution of product issues and improvement opportunities. You will take the lead with cross-functional team to triage issues that have significant partner, traveler, or business impact. You will partner closely with Payment Operations, Product, and External Partners to ensure these issues are assigned to the correct team / person and are resolved. You will collaborate closely with the Subject Matter Experts on these teams but ensure clear accountability and transparency. You will document, communicate the learning and recommendations. Prioritize the work to systematically eliminate or prevent product performance issues. Based on the learning from the issues, you will work with EGP teams to systematically eliminate or prevent product performance issues. You will be responsible for the prioritization of engineering capacity dedicated to the product performance.

Drive the expansion of relevant payment products and traveler payment experiences. You will work closely with Payments Operations, Partner Management, Product, Payment Engineering, and others to expand existing payment product capabilities. You will identify and prioritize the deployment of incremental payment products and experiences by leveraging Expedia's scalable and flexible payments platform.

Experience and Qualifications

• Passionate about customer experience and product performance with deep knowledge of e-Commerce, B2B, and B2C payments.
• Experienced in product management or analytics, driving business value through consistent improvements.
• Proven success in stakeholder relationships and strategic program management, with clear accountabilities.
• Skilled in navigating complexities, leading with simplification, agility, and collaboration.
• Global payments experience with proficiency in multiple languages is a plus; ability to lead without formal authority and coach junior team members.

The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests : If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

Expedia Group's family of brands includes : Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.