Customer Service Representative

Customer Service Representative

Required work experience : not required

Full-time, remote work

Who are we?

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 500 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.

Our position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online. For that reason, we are accepting applications from anywhere in Albania!

Requirements :

• Excellent communication skills in the English language, as our clients are primarily US-based
• Passion for working with people and helping them to get their stuff work
• Strong interest in developing a career in the IT field
• Readiness to learn at a fast pace
• Solution-oriented mindset and passion for resolving problems
• Readiness to lend a helping hand and pass on the knowledge as you grow with the company
• Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn't be switching through different shifts each day but would keep a more stable schedule

Responsibilities and goals you'll own :

What do we offer?

Please submit your application in English. Applications submitted in any other language will not be considered.