Guest Service Representative

Job Description

Job Description

Job Description

Guest Services Agent

Reports to : Front Office Manager

Department : Front Office

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to Janko Hospitality.

JOB DESCRIPTION

The purpose of the Guest Services Representative position at Janko Hospitality is to provide world class service to all guests. The (FOS) will train and supervise the operations of the front desk department of the hotel so that they provide superior customer service and operate the hotel to assure the highest possible level of guest satisfaction.

ESSENTIAL DUTIES

• Greet and assist guests during check-in to ensure satisfaction with assigned rooms.
• Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly.
• Manage cash transactions and maintain accurate records.
• Answer inquiries, take reservations, and promote hotel services to increase occupancy.
• Address guest concerns promptly and courteously in person and over the phone.
• Operate telephone systems, assist with internal calls, and schedule wake-up calls.
• Maintain a friendly and professional demeanor at all times.
• Complete shift checklists to ensure thoroughness and accuracy.
• Process incoming mail, messages, and faxes promptly and efficiently.
• Maintain communication through the front desk log book and inform incoming shifts of any issues.
• Serve as a cashier and attend to market needs when required.

CUSTOMER SERVICE AND GUEST SATISFACTION

SAFETY AND SECURITY

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE