Sage is hiring : Sr. Content Designer in Atlanta

Overview Join to apply for the Sr. Content Designer role at Sage .

At Sage, we celebrate the humans that drive small and medium-sized businesses forward around the world. Sage helps small to medium-sized businesses, the backbone of our economy, to knock down barriers and succeed with AI-powered accounting and financial management software. Our global customers trust our software solutions to streamline their work and finances. Knowing that millions of SMBs depend on our solutions motivates us to keep innovating so they keep growing.

What You’ll Appreciate About Your New Team Content Design Team Dynamics : You’ll be joining forces with a mature, inclusive, and supportive circle of professionals. We pride ourselves on nurturing an environment of respect, mutual support, open communication, and a non-political atmosphere. Our high retention rate speaks volumes.

Supportive Leadership : Thrive under a leader known for an open-door policy, transparent communication, personalized mentorship, and a supporter of work-life balance.

Valuable Tools : Acrolinx, Madcap Flare, Pendo, Github, Miro, Figma, JIRA, Slack to help your workflow.

Customer-Centric Exposure : Direct access to customer feedback, metrics, and research sessions, grounding your work in real-world impact.

Your Signature – What will be key to your success? Deep-dive Expertise : You’re curious and tenacious in your quest for product knowledge and enjoy unraveling complexities, including tiny details of features and bonus details nobody told you about.

Agility & Collaboration : You thrive in a landscape of quarterly releases and rapid content turnaround and believe teamwork improves results for customers.

Resourceful & Inquisitive : When user stories lack clarity, you pursue information with hands-on product interaction and collaborative probing.

Your First 30 Days – Personalized Onboarding Your first month will be about meeting teams, building relationships, and learning. Your tailored onboarding plan will guide you as you learn the basics of Sage Intacct and other Sage products, explore our content tools and processes, and meet your content and product team members. With a dedicated mentor and supportive leader, you’ll transition from understanding Sage Intacct basics to actively shaping its voice and content by your second month.

Minimum Qualifications You bring at least 6 years of experience in technical writing / crafting customer-facing material for a complex software product including online content and UI text.

You thrive in cross-functional teamwork, favoring collective insight over working in isolation.

You are known for your technical competence and are comfortable creating, modifying, storing, and publishing content using a variety of methods and tools. You might even have a technical trick or two to teach us!

You’ll be prepared to share a portfolio of prior technical and UX writing. Proven ability to write clear, detailed instructions and examples through hands-on product usage and collaboration with the product team.

You have a track record of writing and editing content adeptly within tight timeframes, ready to adapt to the pace of quarterly releases.

Experienced in architecting content with a strategic lens, including topic-based structures, reuse strategies, localization, accessibility, and meticulous audience and task analyses.

Experienced in creating content plans, including audience and task analysis. Proficiency in Madcap Flare or other online authoring tools.

Some accounting knowledge, preferably accounts payable, accounts receivable, and other subledgers.

Responsibilities Elevate and simplify human work by surfacing the right content at the right time for our customers / users, from CFOs to staff accountants.

Drive all aspects of content development from planning through release.

Research, write, and maintain high-quality content that supports users’ information needs, using a mixture of help topics, release notes, field help, instructional videos, in-product messages, and other supporting content.

Organize and structure information effectively, employing industry best practices for information architecture, searchability, and contextual access.

Continuously improve content to help customers achieve their business goals, attain product mastery, and self-service their information needs.

Participate in research and development cycles, gaining insight into audience needs and providing valuable input on product design, experience, and usability.

Get hands-on in development sandboxes to understand and validate product setup and usage.

Review or create user interface text, such as field and menu labels, in collaboration with product managers and user experience designers.

Ensure consistency, clarity, and accuracy across all content by adhering to style guides, voice and tone guidelines, and established writing standards.

Work with and learn from colleagues across Product Management, Engineers, UX Designers, Instructional Designers, and Support.

Seniority level Mid-Senior level

Employment type Full-time

Job function Marketing, Public Relations, and Writing / Editing

Industries : Software Development

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Atlanta, GA

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