Product Deployment Supervisor

Product Deployment Supervisor

Flock Safety is looking for a Product Deployment Supervisor to join our Product Deployment team. The Product Deployment team is composed of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers and drive our shift to be a multi-product company. A day in the life of this role might involve traveling to install pilot devices for a new product, providing feedback on new engineering hardware concepts, and working with the Device team to solve issues in the field.

The ideal candidate has experience leading and growing a team of technicians in the field with a familiarity with product operations and has demonstrated excellent leadership skills. Ultimately, a top-notch Product Deployment Supervisor should be action-oriented with strong field work and problem-solving skills.

Own product transition process from Engineering development to scaled operations.

Be a coach and provide performance management to further the development of direct reports.

Provide support to direct reports in the field and own the outcomes

Provide and solicit feedback from Engineering and Field Service Managers on product development processes and field rollout

Identify issues with new products that could impact Operations and present potential solutions to cross-functional stakeholders

Have a business mindset when managing team capacity and labor, including time cards and expense management.

Monitor and document the status of work in the field and in the lab

Proficiency with assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, audio devices, and DFR systems

Field Service skills including :

Work on both public and private roads, working often on equipment 10-12' high and on roofs.

Occasionally work with a bucket truck and / or ladder to work on equipment up to 30' high

Provide installation pictures via Flock field app

Perform work in a safe and professional manner

Meet with customers to discuss installation options and perform site surveys

Communicate effectively with both internal teams and customers

Project coordination between end users and deployment teams

May require installing poles of varying lengths per install specifications with digging a minimum of 8" x 24" holes

2+ years of experience leading and developing a team of field technicians

Prior experience with field work required in construction, security systems, low voltage wiring, or similar; Experience in product development preferred

Previous experience with Drone hardware and operations; FAA Part 107 certificate a plus

Outstanding project management and communication (written, verbal) skills

Experience with IP camera troubleshooting and debugging Android-based devices

Handyman-like experience whether personally or professionally

This role requires you to be 21+ in order to rent a vehicle from preferred providers.

Desire to work outdoors and comfortable working in all weather conditions

General affinity for all things tech. The kind of person that can log in to their router if necessary and effectively troubleshoot technical issues

Willingness to go outside your comfort zone when the situation requires it

Work hours are M-F with occasional extended hours in order to meet project deadlines and customer expectations.

Expect to be on the road up to 75% of the time performing activities (e.g. installation, maintenance, testing) across the US.

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces

Remaining in a stationary position, often standing or sitting for prolonged periods

Moving about to accomplish tasks or moving from one worksite to another

Adjusting or moving objects up to 75 pounds in all directions

Communicating with others to exchange information, often over the phone

Repeating motions that may include the wrists, hands and / or fingers

Operating machinery and / or power tools

Operating motor vehicles or heavy equipment

Constantly assessing the accuracy, neatness and thoroughness of the work assigned

Constant light work that includes moving objects up to 20 pounds.

Frequently working in outdoor elements such as precipitation and wind.

Frequent sedentary work that primarily involves sitting / standing.

Frequent medium work that includes moving objects up to 50 pounds.

Occasionally working in seasonal high and low temperatures.

Occasionally working in noisy environments.

Occasionally working in hazardous conditions : near highways or heavy traffic.

Occasional heavy work that includes moving objects up to 100 pounds or more.

Feeling uneasy that you haven't ticked every box? That's okay; we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months.

The First 30 Days : You understand our organizational design, our products and services, and our business model.

You've started to build strong and collaborative relationships across teams.

You've completed time card and expense management.

You've facilitated the introduction of at least one product transition process.

The First 60 Days : You're deeply ingrained into the weekly cadence and operating rhythm of the Operations teams.

You've successfully fostered the success of multiple team day-to-day outcomes.

You've written at least 5 field plans and reports on an emerging product install and completed at least 1 training artifact (document with photos or video)

90 Days & Beyond : You have built confidence cross-functionally in how we approach and solve these problems together as a team.

You've built strong, cross-functional relationships and confidence with peers across Operations who depend on you for mission-critical support on new and existing products.

You are recognized for being a leading voice on our product installations around mounting and troubleshooting.

You have built a regular cadence with direct reports.

You have successfully progressed product transition processes.

In this role, you'll receive a starting salary between $75,000 and $90,000, plus overtime, as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education / training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

We're prioritizing candidates in our key hubs : Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.

We offer non-accrual PTO, plus 11 company holidays.

Including Medical, Dental, and Vision and an HSA match.

All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

We have partnered with Cariloop to provide our employees with caregiver support.

Employees receive 1 : 1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

$150 per month to cover the costs of working from home.

$300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

A one-time $750 to help you create your dream